About Us:

We are an award-winning, rapidly growing, national Electrical Test & Tag, Pest Control and Cleaning franchise with Franchise Partners located across every Australian state, and now New Zealand! In an exciting period of growth for the business, we’re looking for an enthusiastic and talented person to fit right into our Support Centre team and help take our brand to the next level!

Our National Support Centre is located in Adelaide CBD, South Australia where our enthusiastic team focuses on the recruitment of new franchise partners and support of existing franchise partners, as well as working with new and existing clients.

Why The Local Guys?

As a family-built franchise, we look at each Franchise Partner and staff member as a member of the family. We value great personalities and relationships, and believe in a healthy balance between professionalism and fun!

Working with us, you can also expect:

A fun, exciting team and fast-paced role where no two days are the same

1 additional personal day off each month, not included in your annual leave!

A day off on your birthday!

The Position

We’re looking for a customer service extraordinaire that loves a challenge. No two days are the same, and the right person will be quick on their feet, have a bubbly personality, and be an avid problem solver. You’ll be speaking to our Franchise Partners every day over the phone, where we want you to ‘wow’ them with a bright and friendly first impression. If you like a fast-paced environment, and a place where there's never a dull moment, this might be the right position for you!

The role is Full Time 9:00am - 5:00pm (Monday-Friday), centrally located in a brand new office building in the heart of King William Street. Equipped with a gym in the building, and right by multiple public transport access points on our doorstep.

Responsibilities includes:

Answering and directing phone calls and emails

Managing calendars and scheduling appointments

Filing Franchise Partner clearances and compliance with due dates

Supporting new Franchise Partners with their onboarding administration tasks

The ideal candidate will possess:

A “can-do” attitude and approach to learning

Great attention to detail

Confident phone manner and email etiquette

Strong time management and organisational skills

Strong IT skills (Email, Excel, Word)

Relationship management skills and openness to feedback

Full rights to work in Australia

At The Local Guys, we view each person in our team as a part of our family and always endeavour to create a personal connection with everyone that joins our company. We are ‘people persons’ and pride ourselves on the relationships we build within our team. We’re big believers that by looking after your team, the rest will take care of itself!

Successful applicants will be required to provide a current Police Clearance Check.