About us:

At BeeHero, we believe technology should do more than just make life easier; it should drive real-world impact. Our mission is to future-proof the global food supply through precision pollination. BeeHero is a data-driven company that has developed a unique platform that leverages low-cost IoT sensors and artificial intelligence to collect and analyse data on bee behaviour and pollination patterns. This data is then used to help farmers and food producers optimize their crop yields, improve crop quality, and enhance overall ecosystem health. With BeeHero’s technology, farmers gain deep insights into the complex world of pollination and can make more informed decisions about how to manage their land and resources.

This data empowers farmers with actionable insights to boos tcrop yields, improve quality, and support the health of our ecosystems. With BeeHero’s technology, farmers gain deep insights into the complex world of pollination and can make more informed decisions about managing their land and resources.

About the role:

We are looking for a Customer Success Manager to join our team as our first employee in the Mooloolah Valley QLD area of Australia.

This role will be pivotal in BeeHero's expansion into new crop markets.

You build and maintain strong customer relationships and introduce growers to BeeHero's cutting-edge pollination services and our award-winning Pollantion Insight Platform, with a focus on macadamia and avocado.

You will manage the customer onboarding, logistics, renewals, and account expansion.

Most importantly, you'll join an inclusive community of creative, fun-loving, and ambitious individuals, where you can immerse yourself in the fascinating world of honeybees.

The position will require you to travel ~20% of the time

Responsibilities:

Onboard and manage our customers through onboarding and renewal

Monitor and improve customer satisfaction metrics

Monitor account health and identify expansion opportunities

Drive product adoption and usage

Conduct regular business reviews with key stakeholders

Secure renewals and grow existing accounts

Gather and communicate customer feedback to internal teams

Create customer success stories and case studies

Act as the voice of the customer internally

Support sales as needed

Developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided