An exciting opportunity for an experienced Senior IT Support Engineer to join a leading, Australian-based IT Managed Services Provider.

About us:

RMT is a fast-growing MSP with a strong regional presence, known for delivering cutting-edge IT solutions and exceptional client service as one of the few Telstra Platinum partners in Australia. We are looking to add an experienced Senior IT Support Engineer to support our growth, based in any of our three office locations - Townsville QLD, Thornton NSW, or Armidale NSW.

We offer:

Hybrid work conditions

An inclusive and supportive workplace environment

Training support, including immediate base salary increases upon completion of certifications

Quarterly bonuses, up to 10% of base salary

Professional Services allowance of $1,500 per year for use on accounting, financial planning, and legal requirements

Health & wellbeing annual allowance

About the role:

The role is a great opportunity for an experienced Level 3 IT Support Engineer to support more junior team members, while enjoying the support and assistance from other experienced Engineers within our team.

Some key responsibilities of the role include:

Managing, monitoring and maintaining client IT systems

Identifying, troubleshooting, and correcting network, security, hardware, and software problems

Providing high-level, remote support to clients

Providing support, mentorship and training to other support team members

Administration of O365 and Active Directory

Administration of large computer networks

Provisioning, monitoring and maintenance of network security and backup strategies

Assisting with onboarding and network discovery of new client systems

Liasing with vendors and other IT personnel to resolve issues

Identification of improvement opportunities for internal and client systems, and implementation of these solutions

About you:

5+ years' experience in an IT Help Desk or Systems Administrator role, preferably within an MSP environment

Completion of relevant industry certifications (Microsoft, Cisco Meraki, leadership/management, etc), desirable

Strong understanding of IT principles across network, server and desktop environments

Excellent knowledge of Microsoft desktop and server operating systems

Genuine passion for providing excellence in IT customer support, with a customer driven attitude

Excellent communication, interpersonal and presentation skills

Excellent critical thinking, prioritisation and problem-solving skills

Leadership and mentoring support skills

Committed to continue upskilling

Experience in the use of ConnectWise Manage and N-able N-central, desirable

Australian citizen or permanent resident

If you have any questions about the role before applying, please feel free to email us at [email protected]!