Level 2-3 Desktop Support Officer
Data#3
Posted 6 days ago
Level 2–3 Desktop Support Officer – 6-Month Contract
📍 Brisbane CBD | 🕒 6-Month Contract (Possible Extension)
🤝 Contracted via Data#3 | 🚀 Start ASAP
👥 2 Positions Available
About the Role
We’re looking for experienced Level 2–3 Desktop Support Officers to join a high-performing internal IT team within a leading enterprise client in Brisbane’s CBD. This 6-month contract offers strong potential for extension and the chance to work with modern Microsoft technologies in a fast-paced, enterprise environment.
You’ll handle escalated technical issues, support end-users across Windows and Microsoft 365 platforms, and work with tools like Intune, SCCM, and Active Directory.
Key Responsibilities
Deliver Level 2–3 desktop and application support
Troubleshoot hardware, software & M365 issues
Administer AD & Azure AD user accounts and policies
Manage Windows 10/11 devices via Intune & SCCM
Support onboarding/offboarding & device setup
Maintain documentation and assist in process improvements
Tech Stack
Windows 10/11 | Microsoft 365 | Intune | SCCM
AD / Azure AD | Microsoft Teams
ServiceNow or similar ITSM tools
What You Bring
Proven Level 2–3 support experience
Strong Microsoft environment knowledge
Excellent troubleshooting and customer service skills
Experience with Intune, SCCM & Active Directory
ITIL cert (desirable)
About Data#3
Data#3 Limited is an ASX200 company focused on helping customers to harness the power of people and technology for a better future.
Built on a foundation of over 45 years’ experience, combined with world-leading vendor technologies, Data#3 is constantly evolving its solutions and services to enable its customers’ success. Leveraging solutions such as cloud, modern workplace, security, data & analytics and connectivity, combined with Data#3’s services across consulting, project, resourcing and managed services, Data#3 is delivering the digital future.
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