The Company

This company is a long-standing pioneer in the live entertainment space, delivering innovative ticketing and event support solutions across Australia. With a robust technical backbone and a team culture that thrives on collaboration and creativity, they play a critical role behind the scenes of concerts, festivals, and live experiences nationwide. Their Brisbane-based operations hub is fast-paced, people-focused, and built to support exciting, high-volume event work.

The Role

This is a hands-on Technical Support Officer role where you’ll provide Level 1 and 2 support to both internal users and external clients. Your day will vary from resolving hardware issues to preparing equipment for events and jumping on-site to ensure everything runs smoothly. If you love problem-solving and enjoy being part of the action, this role offers a mix of desk support and fieldwork that keeps things dynamic.

Key responsibilities include:

• Providing timely Level 1 and 2 IT support across users and clients
• Managing user accounts and devices within Windows/Active Directory environments
• Troubleshooting laptops, scanners, and networking gear
• Testing, packing, and delivering IT equipment for off-site use
• Supporting live events with on-site technical assistance
• Participating in an after-hours support roster

About You

You’re a practical tech all-rounder who thrives in high-energy environments. You enjoy a challenge, don’t shy away from rolling up your sleeves, and know how to calmly manage support requests—even when the pressure is on. You’ve got strong communication skills, a service-oriented mindset, and love making tech work seamlessly behind the scenes.

Skills & Experience

• 2+ years in an IT support or helpdesk role
• Experience with Windows environments and Active Directory
• Strong hardware troubleshooting across devices and networking gear
• Familiarity with basic networking (Wi-Fi, IP addressing)
• Customer-focused and confident communicator
• Willingness to work flexible hours (including evenings and weekends)
• Current driver's licence and ability to travel to events

Desirable:

• Exposure to events/live entertainment environments
• Experience with ticketing platforms or tech
• Certifications like CompTIA A+, Microsoft, or Cisco are a plus

What’s On Offer

• A full-time opportunity based in Woolloongabba, Brisbane
• $75,000 + super
• A unique blend of in-office, onsite, and on-the-road support work
• Work in an industry where no two days (or events) are the same
• Join a close-knit tech team that loves what they do

Apply Now

If you're ready to roll out solutions and support Australia's biggest events, apply now! Click “Apply Now” or reach out to P&C Partners’ Brisbane office for a confidential conversation.