At Velvet Systems, we are dedicated to providing professional managed services and project delivery for our clients. We are committed to customer service, technology and to building a community of like-minded individuals. We're excited to welcome a new addition to our team who will play a crucial role in delivering top-notch helpdesk support to both our managed service customers and ad hoc clients. This position is perfect for someone who thrives in a fast-paced environment and is eager to make a real impact!

We have experienced rapid growth over the past 24 months and require dedicated professionals to maintain our high level of customer support.

Do you have deep technical skills? Do you value great customer service? Our clients and your future teammates need you!

The role.

Your Role:

As part of our team, you'll be providing onsite helpdesk support for one of our customers located in Carole Park QLD 4300. You'll be one of 3 onsite technicians, resolving technical issues, and ensuring our clients' IT systems run smoothly.

What You'll Do:

Helpdesk Support: Offer timely assistance to staff members, addressing their IT concerns and resolving issues promptly.

Escalations: Use your knowledge and experience to help solve escalated tickets.

System Maintenance: Perform regular maintenance checks and updates to keep systems secure and up-to-date.

Documentation: Maintain detailed records of support activities, solutions provided, and system configurations.

Collaboration: Work closely with other team members to share knowledge and develop innovative solutions.

Why You'll Love It:

This role offers a fantastic scope for professional growth and development, with plenty of chances to tackle new challenges and make a difference.

What we need.

Can you bring these technical skills and this experience?

Requirements:

Excellent Communication Skills: Proficient oral and written communication skills in English are essential.

Experience: A minimum of 3 years' experience in a technical service role is required.

Troubleshooting and Problem-Solving: Demonstrated strong troubleshooting and problem-solving abilities.

Technical Knowledge: In-depth knowledge of Windows OS.

Microsoft 365 Expertise: Familiarity with Microsoft 365 cloud technologies, including Office 365, Exchange, Azure AD, SharePoint/OneDrive, and Intune.

Interpersonal Skills: Outstanding communication and interpersonal skills, fostering strong relationships with both clients and team members.

Proactive and Independent Work: Effective proactive and independent work capabilities, coupled with excellent communication and interpersonal skills.

Task Management: Capacity to prioritize and manage multiple tasks concurrently.

Time Management: Exceptional time management and proven troubleshooting skills.

Professionalism: Exhibit professionalism and a positive attitude while delivering excellent customer service experiences to clients.

Passion for Technology: A genuine passion for technology and a commitment to staying abreast of the latest industry developments.

Driver's License: Possession of a current driver's license.

Linux and MacOS: A basic understanding of Linux and MacOS.

Phone Handling: Confidence in handling phone calls.

Ticket Management: Ability to manage and complete support tickets in a timely manner.

Scripting Skills: Basic DOS and/or PowerShell scripting.

Networking Knowledge: A solid understanding of networking and its functionalities.

Police Report: You will be required to provide a police report to gain employment in this role.

What we give you!

Great salary and incentives.

Professional development and growth opportunities.

Commitment to work/life balance.

Click the “Apply” button above and get in contact today!

Thanks, from the team at Velvet Systems!

For more information about us please go to www.velvetsystems.com.au