We are Ausroad. We design, manufacture, sell and hire purpose-built specialist trucks for both the private and public sectors (including stemming and water trucks utilised in mine blasting, and road maintenance trucks). We are a family-owned business with a strong 30-year plus history. We have a great culture and are leaders in innovation, with all product development done here in Australia.

About the Role:

We are currently seeking a proactive and organised Service Administrator to join our Moranbah team. This is a key frontline role supporting our workshop operations by ensuring efficient scheduling, clear communication with customers, and seamless coordination of parts and service workflow.

Key Responsibilities:

Book in vehicles and manage servicing schedule

Coordinate daily workflow with technicians and workshop management.

Communicate service updates and ETAs to customers

Prepare repair orders and job sheets for workshop execution

Process customer payments and apply parts discounts

Identify, order, and maintain required parts for jobs

What We're Looking For:

Strong organisational and time management skills

Genuine care for Customer Service - both internal and external

Prior experience with Workshop Mate and Microsoft Excel (preferred) but training will also be provided.

A current Open Drivers Licence (mandatory)

A Forklift Licence (preferred but not essential)

Confident communicator - phone, email, and face-to-face

A team player who is committed to achieving high levels of customer satisfaction

Ability to work effectively, both independently and as part of a team

What's on Offer?

This is a great opportunity to work within a team environment of a growing company and apply your excellent support and service to our appreciative customers. Remuneration will be considered with qualifications and experience.

Competitive remuneration, negotiable based on your experience

Monday - Friday - flexible hours by negotiation

Access to an Employee Assistance Program (EAP)

A supportive and inclusive work environment

Make the move and join a supportive team environment where your initiative and attention to detail will be highly valued.