We’re Growing. Join Us and Be Part of the Change.

Access Community Housing Company (ACHC) is the largest community housing provider in Cairns — and we’re only getting bigger. With more than 650 homes and 1,250 tenants, we deliver housing with purpose, equity, and compassion. We’re not just offering a job — we’re offering a career with meaning.

As we grow, we’re calling on experienced Administration Officers / Customer Services Officers who want more than just another administration job — you want to use your skills to create lasting change for vulnerable people across our community.

Why This Role Matters:

We don’t just manage properties — we change lives. At ACHC, you’ll manage all customer enquiries with heart and professionalism, ensuring every tenant feels respected, supported, and secure in their home.

What You’ll Be Doing:

Triage and action customer enquiries – phone, reception, emails providing comprehensive support and maintaining a high level of customer satisfaction.

Diagnose and process responsive repair requests and escalate complex responsive repairs to Housing Officer.

Provide key management.

Basix system - maintain accurate records – contact logs, work/purchase orders, new customer details, new property details, sign up packs, mail outs, bulk SMS, referrals, incoming/outgoing mail.

Administrative support, including document management, meeting agendas and minutes and data entry tasks.

What We’re Looking For:

You know housing — and you understand people

You’ve worked in customer service for years — and you genuinely care about helping people

You’re a clear communicator — a good listener who can stay calm and get to the heart of the issue

You can juggle competing priorities and still keep the details right

You’re confident using systems, writing emails, logging cases — and doing it all with accuracy

You’re adaptable, reliable, and bring empathy to every interaction

You’re ready for challenging work — because making a difference is what drives you

Why Join ACHC?

Competitive Salary + Not-for-Profit Salary Packaging (up to $15,900 tax-free)

Flexible Work Options and generous leave to support work-life balance

Career Growth: Professional development funding and real career pathways

Supportive Culture: A tight-knit team where your voice is heard

Employee Assistance Program: Because we support you, too

Make a Real Impact — every single day

Ready to Apply?

This position is a full-time permanent position.

Don’t wait. We’ll be interviewing as soon as the right person comes through. Submit your resume and a short cover letter (max one page) telling us how your skills and experience match this role.

Contact: Chanel Solley, Customer Service Manager
📧 [email protected]
🔗 Full PD and details: www.achc.org.au/employment

All candidates must be willing to undergo a national police check and BlueCard.

Applications close of business on Monday 30 June 2025.

This is your chance to do real work with real purpose. ACHC is growing — and you should be part of it.