Cloud ERP Helpdesk Coordinator

Join a successful, Australian-owned professional services software company.

A mix of hands-on technical work and people management.

Career development and mentoring guaranteed.

At IBT, we specialise in delivering cutting-edge solutions that fuel business growth. With over 28 years of experience in ERP, Data Integration, and Analytics.

We are the trusted partner of some of Australia’s largest organisation and we transform intricate systems into streamlined, high-performing operations. Our team works alongside you to optimise data management, enhance decision-making, and simplify processes for greater efficiency.

Due to exciting growth in our Cloud ERP team we have an exciting opportunity for an experienced Cloud ERP Helpdesk Coordinator to join our team in our Sydney office, located in the heart of the CBD!

Your Responsibilities

Act as the central contact for all Cloud ERP support requests.

Monitor, prioritize, and manage helpdesk tickets for timely and accurate resolution.

Collaborate with cross-functional teams to escalate and troubleshoot complex issues.

Provide day-to-day ERP support and troubleshooting for end-users.

Conduct system maintenance tasks, configurations, and updates.

Support the implementation of ERP best practices and system optimization efforts.

Organize and deliver ERP training sessions for new and existing users.

Develop, update, and maintain user manuals, guides, and documentation.

Maintain open lines of communication with internal departments and external vendors.

Provide regular status updates to users regarding their support requests.

Identify inefficiencies within helpdesk workflows and propose enhancements.

Stay informed about ERP trends, technologies, and updates to improve team knowledge and support practices.

Assist with other teams when required.

The successful candidate will have the following

Minimum of 2 years’ experience in ERP administration or related IT support roles.

Proficient knowledge of ERP systems and common business workflows.

Strong analytical and problem-solving abilities.

Excellent written and verbal communication skills.

Highly organised with a keen attention to detail.

Ability to work independently and collaboratively in a fast-paced environment.

Preferred:

Experience with NetSuite or other cloud-based ERP platforms.

Bachelor’s degree in Information Technology, Business, or a related field.

We’re looking for someone enjoys a challenge and can contribute to the business during our next phase of growth. To ensure you succeed, you’ll join a professional team who are passionate about their work, and you’ll report directly to our Professional Service to ensure you receive the mentoring and support required to thrive.

Please forward your CV and cover letter to [email protected] by 10/08/2025.