About the role

We’re looking for a digitally savvy, detail-driven Omni-Channel Marketing Coordinator to join The Chocolate Box and help bring our campaigns to life. This is a fast-paced, hands-on role ideal for someone who thrives on organisation and execution and loves seeing their work make a tangible impact across ecommerce and retail channels.

You’ll play a key role in coordinating marketing campaigns, both in store and online, updating our Shopify website, managing email marketing, and supporting broader marketing activities alongside internal teams and third-party partners.

This isn't a content creator or social media manager role—this is for someone who loves the nuts and bolts of omni channel marketing.

What you'll be doing

Coordinating and actioning weekly email campaigns (Klaviyo preferred) and monitoring and reporting on automated flows

Keep our Shopify store up-to-date – updating product pages, homepage banners, collections, navigation

Build and optimise landing pages for launches, promos, and seasonal campaigns

Collaborate with cross-functional teams to ensure product and messaging consistency across web and in-store

Work closely with our in-house graphic designer to deliver timely and on-brand assets

Manage and maintain marketing calendars, meetings, agendas and minutes

Liaise with third-party digital agencies – including briefing, coordination, and reporting

Prepare weekly marketing performance reports from Klaviyo and other campaign tools

Write clear, compelling copy for emails, website content, and campaign materials

Coordinate with printers for all printed marketing collateral

Allocate marketing assets to stores

Organise and maintain marketing assets and shared folders

Manage photoshoots for campaigns and product features

Creating content, co-ordinating & posting social media (IG/FB)

Provide general marketing admin support as needed

About You

You’re an organised, proactive marketer with a passion for ecommerce and a sharp eye for detail. You get a buzz from turning strategy into action, juggling projects, and keeping everything running on time and on brand.

What we're looking for

2+ years’ experience in omni-channel marketing (FMCG or ecommerce experience a bonus)

Hands-on experience with email marketing (Klaviyo preferred) – flows, segments, A/B testing, campaign scheduling

Proficiency in Shopify – product updates, site hygiene, basic merchandising, page building, and content editing,

App management within Shopify platform to drive revenue

Strong copywriting skills across emails, web, and campaign content

Working knowledge Adobe Creative Suite a bonus

Excellent project management skills and familiarity with tools such as Trello or Monday.com

Comfortable managing multiple stakeholders and meeting deadlines

A collaborative team player who also thrives when working independently

Passion for customer-first marketing and a data-informed mindset

A self-starter who is highly motivated with a positive can-do attitude and an adaptable and flexible nature

What we offer

At The Chocolate Box, we pride ourselves on creating a supportive and inclusive work environment where our employees can thrive. In addition to a competitive salary, we offer a generous employee discount on our premium chocolate products.

About us

The Chocolate Box is a beloved Australian chocolate brand with a rich heritage dating back to 1958. From our humble beginnings as a small family-owned business, we have grown to become one of the country's most recognised and respected chocolatiers, known for our commitment to quality, innovation and exceptional customer service. Today, we operate a network of retail stores in Victoria and NSW and our premium products are enjoyed by a range of corporate partners. The Chocolate Box remains today, a family-owned Australian business.

If you're passionate about marketing and have a love for premium chocolate, we'd love to hear from you. Apply now to take the next step in your career with The Chocolate Box.