Are you a WELL ORGANISED Service Co-ordinator who has worked in a trade-based business before and looking to grow with a rapidly expanding company?

Platinum Electricians is looking for an experienced service co-ordinator who can plan, organise and maintain our expanding Electrical company.

Are you passionate about delivering exceptional support to both customers and technicians? Do you thrive in a fast-paced environment?

We are searching for a Customer & Technician Support Specialist who provides seamless support that ensures the smooth delivery of services. You'll play a key role in bridging the gap between our customers and technicians, ensuring both sides have the resources and information they need to succeed.

This is a full-time Monday – Friday role hours 8am – 4pm.

Reporting to the Service Delivery Manager within this role you will take responsibility for:

Job creation

Supportive functions such as combined mailboxes and phone calls

Contribute to daily scheduling for 8-12 Technicians and 6 Apprentices based in Melbourne (plus back up support for teams based Australia-wide as required)

Ensure clients’ PO’s and certain job requirements are fulfilled.

Follow unique systems and procedures stipulated by clients as necessary.

Achieve daily job response times and management in SimPRO

Process paperwork, price and invoice jobs

Communicate efficiently between technicians, contractors and customers to ensure 5-star service.

Manage and promptly respond to all emails.

You must have an excellent communicator and present the organisation in a professional manner. Experience in a similar role is preferred.

To be successful you will have:

Working knowledge of scheduling software, preferably SimPRO.

Excellent verbal and written communication skills to enable effective communication with key stakeholders.

Must have a “CAN DO’ attitude

Capable to think outside the box and take initiative

Can work effectively and efficiently with minimal supervision

Can work under pressure and should be reliable at all times

Ability to prioritise, with excellent time management skills

Willingness to go the extra mile and be a strong team player

If you are confident, extremely personable over the telephone and ambitious to develop with a growing organisation, APPLY NOW.