Logo for Customer Service Logistics Coordinator

Customer Service Logistics Coordinator

WOW Recruitment
Macquarie Park, NSW
A$70,000-$75,000 p/a
Call Centre & Customer Service → Customer Service - Call Centre
Full-time
On-site

Posted 10 hours ago


Customer Service Logistics Coordinator

Exciting Opportunity: Join a Growing Critical Services Team in Medical Logistics!

Due to an internal promotion and continued team growth, our client within the Medical Logistics industry is seeking a dedicated Customer Service Logistics Coordinator to join their critical services team. This is a fantastic opportunity to be part of a dynamic and expanding team within a vital industry.

  • $65k - $75k per year + Super
  • Permanent Full-time role based in Macquarie Park
  • Birthday Leave and Free onsite gym membership

Our client is seeking a Customer Service Logistics Coordinator for an Evening Shift (2 PM – 10 PM, 8-hour shifts/rotating roster).

About the Role:

In this key, fast-paced Logistics and Customer Service role, you will thrive in an environment where problem-solving and team collaboration are paramount. You will be working with a supportive team in a new and vibrant office space, directly contributing to the efficient flow of critical medical supplies.

Key Responsibilities:

  • Provide real-time support to couriers through GPS tracking and monitoring.
  • Efficiently handle and manage inbound calls to ensure prompt service delivery.
  • Coordinate order bookings and amendments, maintaining clear and effective communication with all relevant stakeholders.
  • Support Coordinators and Allocators by addressing job-related inquiries and facilitating necessary updates.
  • Resolve customer concerns professionally, including matters related to pricing, quotations, and service details.
  • Build and maintain strong working relationships with carriers and customers to promote service excellence.
  • Contribute to the continuous improvement of internal policies and procedures by identifying opportunities for refinement and efficiency.

Requirements:

  • Previous Call Centre experience, at least 2-3 years.
  • Experience working in the medical or logistics industry is a bonus.
  • Strong communication and problem-solving skills.
  • Proficiency in Microsoft Office and web-based tools.
  • Ability to work independently.
  • Flexible to work weekends if someone is sick + rotating with an on-call window.

Perks:

  • Birthday leave
  • Vibrant and new office
  • Free gym membership
  • Supportive culture with regular social events
  • Thriving culture, bright future

If you feel you are a good match, then apply to reach out to Louise at WOW today!


About WOW Recruitment

Adelaide, SA, Australia

This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.

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