Location: Western Sydney
Salary Package: $60k - $70k + Super
Role Highlights: Be the first point of contact in a fast-growing manufacturing business. This is more than just a customer service role, it's a chance to make a real impact. Work with a collaborative team, gain hands-on training, and grow your career in a stable, purpose-driven environment based in Western Sydney.

Role Overview

Reporting to the Customer Service Manager, the Customer Service Officer will be responsible for managing incoming enquiries, processing orders, and coordinating with internal teams to ensure timely and accurate delivery of medical products. On a monthly basis, you'll contribute to team performance goals and support process improvements. Weekly responsibilities include coordinating with internal teams to track orders and resolve any client concerns. On a daily basis, you'll respond to calls and emails, assist healthcare professionals with product information, and ensure every customer interaction is handled with care and precision.

This role is central to the smooth operation of the customer experience and plays a key part in supporting critical healthcare delivery across the country. Your communication and problem-solving skills will directly impact the efficiency and reliability of our service. You'll be working in a supportive, fast-paced environment where attention to detail and a passion for helping others are highly valued. This is an ideal opportunity for someone looking to build a meaningful career in a stable and purpose-driven industry.

Responsibilities

• Manage inbound customer enquiries via phone, email, and online platforms with professionalism and empathy
• Process and track customer orders accurately, ensuring timely delivery and resolution of issues
• Provide detailed product information and support to healthcare professionals and clients
• Resolve customer complaints promptly and escalate when necessary
• Maintain accurate customer records and update databases regularly
• Assist in preparing reports on customer feedback, order status, and service performance
• Support continuous improvement initiatives to enhance customer experience
• Adhere to compliance standards and company policies related to product safety and customer service
• Participate in team meetings and training sessions to stay updated on products and procedures

Candidate Profile

You are friendly, energetic, and personable, with 1 to 2 years of call centre or customer service experience. You genuinely enjoy helping others and building positive relationships, bringing warmth and professionalism to every customer interaction. You have strong attention to detail and can easily manage multiple priorities in a fast-paced environment. Comfortable working both independently and collaboratively, you're proactive and solution-focused, always ready to adapt and keep things running smoothly.

With excellent communication skills, you effortlessly connect with customers and team members alike, making each interaction a positive experience. Your organised approach and eagerness to learn mean you're ready to grow your career in a meaningful and purpose-driven company. A passion for delivering exceptional service and a can-do attitude.

Culture & Benefits

Join a dynamic and growing manufacturing business known for its commitment to quality and innovation. You will be part of a collaborative and supportive environment which values every team member's contribution and offers plenty of opportunities for growth. You'll be part of a purpose-driven organisation that genuinely cares about making a difference in healthcare.

• Grow your career - develop valuable skills in a fast-paced, expanding industry
• Enjoy a supportive team culture - where your voice is heard and your efforts matter
• Make an impact - work with a team dedicated to improving healthcare solutions

Apply

If this sounds like you, please send your resume by clicking the "apply" link below. The reference number for this role is SR59323. Please allow for 3 - 5 working days for us to process all the applications. All applicants will hear back from us, either via email or a telephone call.