Position: Customer Service & Operations Coordinator

Location: Moorebank, NSW

Employment Type: Full-Time

Reports To: Operations Manager

About Foxy Trailers Pty Ltd

Foxy Trailers is a renowned Australian manufacturer specializing in high-quality, custom-designed food trailers and trucks. With over 21 years of experience, we are committed to delivering exceptional products and services to our clients in the food industry.

Role Overview

We are seeking a proactive and detail-oriented Customer Service & Operations Coordinator to join our dynamic team. This pivotal role involves managing customer interactions, overseeing after-sales support, coordinating with tradespeople, preparing quotes and invoices, and facilitating subcontractor engagements. The ideal candidate will possess strong organizational skills, excellent communication abilities, and a customer-centric approach.

Key Responsibilities

Customer Service & Complaint Resolution

Serve as the primary point of contact for customer inquiries and complaints.

Address and resolve customer issues promptly and professionally.

Maintain detailed records of customer interactions and resolutions.

Collaborate with internal teams to implement improvements based on customer feedback.

After-Sales Support & Coordination

Coordinate post-sale services, ensuring timely and satisfactory completion.

Liaise with customers to schedule follow-up appointments and services.

Monitor service quality and customer satisfaction post-interaction.

Trades Coordination

Organize and schedule visits from plumbers, electricians, and other tradespeople as required.

Ensure that all necessary materials and information are provided to tradespeople before appointments.

Follow up to confirm service completion and customer satisfaction.

Quoting & Invoicing

Prepare accurate and timely quotes for services rendered.

Generate and send invoices to customers, ensuring all details are correct.

Monitor outstanding payments and follow up as necessary.

Subcontractor Management

Create and manage job orders for subcontractors.

Ensure subcontractors have all necessary information and resources to complete tasks.

Monitor subcontractor performance and address any issues that arise.

Skills & Qualifications

Proven experience in customer service or a similar role.

Strong organizational and multitasking abilities.

Excellent verbal and written communication skills.

Proficiency in Microsoft Office Suite and CRM software.

Ability to work independently and as part of a team.

Knowledge of the trades industry is a plus.

Benefits

Competitive salary and performance-based incentives.

Opportunities for professional development and training.

Flexible working arrangements.

Supportive and collaborative team environment.

To Apply: Please submit your resume and a cover letter outlining your qualifications and experience to [email protected]

This role is integral to ensuring that our customers receive exceptional service throughout their journey with our company, from initial inquiry to after-sales support.