Early Morning Medical Logistics Customer Support Representative - Macquarie Park

Salary: $60,000 - $70,000 + Super
Shift: 8-hour rotating roster, initially 4 AM - 12 PM

Are you an early riser with a passion for precision and patient care?

WOW Recruitment is partnering with an established leader in Medical Logistics to find a dedicated Customer Support Representative for their critical early morning shifts.

If you thrive in a fast-paced, problem-solving environment and possess a strong customer-first mindset, this is your chance to make a real impact!
This permanent, full-time role is based 5 days a week onsite in Macquarie Park.

Why Join This Team?

• Make a Difference: Support critical medical deliveries that impact lives.
• Work-Life Balance Perks: Enjoy Birthday Leave and a Free onsite gym membership.
• Vibrant Culture: Be part of a supportive team in a new, modern office with regular social events.
• Career Growth: Opportunities for internal promotion within a growing organisation.

About the Role: Your Impact

You'll be the crucial link, liaising with customers, drivers, and logistics partners to ensure every delivery is executed with precision. This isn't just customer service; it's about meticulous coordination of vital shipments.

Key Responsibilities:

• Manage outbound calls for freight updates and inbound calls for inquiries
• Special focus on "hyper care" radioactive and urgent medical shipments using GPS tracking for critical planning.
• Collaborate closely with drivers, supervisors, and logistics partners to swiftly resolve issues and maintain seamless operations.
• Coordinate order bookings and modifications, ensuring clear and constant communication with all stakeholders.
• Cultivate strong, lasting relationships with drivers, carriers, and valued customers.
• Actively contribute to refining and enhancing existing policies and procedures to boost efficiency.

What You'll Bring:

• Previous experience as a medical receptionist or in a logistics customer service role is highly preferred.
• Proven customer service experience in an office environment, ideally within a contact centre setting.
• Flexibility with hours and shifts, able to work 8-hour shifts rotating between 4 AM/6 AM - 12 PM, with availability for extra shifts as needed.
• Strong communication, relationship-building, and problem-solving skills.
• Proficiency in Microsoft Office and various web-based tools.
• Ability to work effectively and proactively with minimal supervision.

If you're ready to take on this impactful role and join a team that values your contribution, apply now!

Reach out to Louise at WOW Recruitment today.

#SCR-louise-anderson