Customer Service Coordinator

Location: Smeaton Grange NSW (close to Narellan Vale, Harrington Park, Currans Hill & Gregory Hills)

Why You’ll Love This Role

Industry Leaders: Novofit is Australia’s premier distributor of global fitness brands—partnering with Precor, Hyperice, Core Health and Fitness, Peak Pilates, Wattbike and many more.

Top-Tier Clients: Support organisations like Anytime Fitness, Plus Fitness, Fitness First, Goodlife Health Clubs, corporate wellness centres and boutique fitness centres nationwide.

Growth & Progression: We’ve seen significant and stable growth over the past 3-4 years and offer clear career pathways—advance from Coordinator to Service Manager, Operations Lead or beyond.

People-First Culture: Join #TeamChamp of 60+ colleagues who value work–life balance, ongoing training and internal promotion.

About Novofit

For over two decades, Novofit has delivered state-of-the-art fitness facilities across Australia—trailblazing innovations in commercial, wellness, performance and functional training markets. We pride ourselves on reliability, cutting-edge solutions and outstanding service, both to our clients and our own people.

What You’ll Do

Service Coordination: Triage incoming requests via HubSpot Service Hub, our website or phone and allocate to technicians within agreed SLAs using NetSuite Field Service Manager.

Scheduling: Plan and adjust daily rosters for technicians and contractors across NSW through NetSuite FSM.

Client Liaison: Provide expert support, initial diagnostics and regular status updates to high-profile clients.

Administration: Maintain accurate records in HubSpot, invoice completed jobs and manage follow-up calls.

Continuous Improvement: Collaborate with the Service Manager on process enhancements and team training.

What You Bring

Experience in customer service, service coordination or front-office environments.

Exceptional verbal & written communication; calm under pressure.

Strong organisation, time-management and multitasking abilities.

Proficiency in Microsoft Office and CRM/field-service platforms.

A self-starter attitude, problem-solving flair and passion for client satisfaction.

What’s In It For You

Career Development: Structured progression plans, internal training and mentorship.

Industry Exposure: Work alongside global brand leaders and high-profile facilities.

Supportive Team: Regular team events, wellness initiatives and recognition programs.

Modern Workplace: State-of-the-art office in Smeaton Grange with easy access to local cafés and amenities.

Ready to Apply?

Show us your energy and service excellence. Join Novofit and help deliver Australia’s leading fitness experience—your next career leap awaits!