Customer Service - Hair & Beauty Industry

WOW Recruitment are working with a dynamic, family-run business with a rich history within the haircare industry who are seeking a Customer Service and Sales Support Assistant to support projects across the business.

An exciting role with variety, the company are experiencing growth and have a creative and innovative approach to the goals they are looking to achieve over the next couple of years. They foster a collaborative environment and are seeking someone who can support primarily with orders and customer service, along with supporting the wider team with ad hoc duties.

This is a dynamic and varied role that blends customer service, order fulfilment, and sales support, making it an excellent opportunity for someone with a passion for the beauty industry who is eager to develop a career in Customer service and digital sales.

What's in it for you

• Work-life balance: 8:00 AM – 4:30 PM
• 30% staff discount on high-quality products
• Scenic office location in Alexandria with free parking
• Career progression opportunities
• Engaging company culture

What You’ll Be Doing:

• Handle day to day customer service queries via phone and email
• Process and track product orders with accuracy and attention to detail
• Liaise with customers and internal teams to ensure smooth order flow

• Work closely with the Sales & Education Manager to support wholesale and retail accounts
• Liaise with distributors and key accounts to share education offerings and gain visibility on their digital assets (websites, newsletters, etc.)
• Step in to cover sales calls and maintain contact with salons when reps are on leave
• Support the sales team to hit targets and maintain strong customer relationships
• Assist in coordinating salon visits and partner relationships as part of your longer-term growth in the team

• Assist with the annual education calendar rollout across multiple retailer groups and wholesalers
• Prepare information packs, proposals, and sales material for internal and external stakeholders
• Research wholesalers, pricing, and digital content to help inform marketing and education campaigns
• Share insights with internal marketing and education departments

You Have:
1–2 years of experience in a customer service, admin, or sales support role
Background in haird or beauty industry highly regarded
Strong communicator – confident on the phone and in person
Sales-oriented – motivated by outcomes and open to learning the sales process
Looking to grow – this is a great stepping stone into a sales or digital sales career
Social media savvy – basic content creation or familiarity with platforms like TikTok, Canva, and Adobe is a plus
Tech-savvy – experience with CRM systems, AI tools, cloud-based platforms (Google Drive, OneDrive)
Accountable and detail-focused – you close the loop and own your responsibilities

If you love the hair & beauty space, enjoy helping customers, and are keen to build your career in a supportive and passionate environment, we’d love to hear from you.

Apply now

📧 [email protected]
📞 02 8320 0683

Please note: This is a permanent role and only suitable for candidates with full working rights in Australia.