Customer Service Logistics Coordinator

• $70k - $75k per year + Super
• Permanent Full-time role based in Macquarie Park
• Birthday Leave and Free onsite gym memberships
• Experience working in the medical or logistics industry is a must

Our client within the Medical Logistics industry is seeking a Customer Service Logistics Coordinator for an Evening Shift (2 PM – 12PM | 8 - 10 hour shifts/Rotating Roster)

About the Role
In this key fast paced Logistics and Customer Service role, you will thrive in an environment where you will be solving problems and team collaboration is a must. You will be working with a supportive team in a new and vibrant office space.

Key Responsibilities:

• Provide real-time support to couriers through GPS tracking and monitoring.
• Efficiently handle and manage inbound calls to ensure prompt service delivery.
• Coordinate order bookings and amendments, maintaining clear and effective communication with all relevant stakeholders.
• Accurately input and maintain data across internal systems within required timeframes.
• Support Coordinators and Allocators by addressing job-related inquiries and facilitating necessary updates.
• Resolve customer concerns professionally, including matters related to pricing, quotations, and service details.
• Build and maintain strong working relationships with carriers and customers to promote service excellence.
• Contribute to the continuous improvement of internal policies and procedures by identifying opportunities for refinement and efficiency.
  
  

Requirements:

• Previous Call Centre experience, at least 3-4 years.
• Experience working in the medical or logistics industry is a must.
• Strong communication and problem-solving skills.
• Proficiency in Microsoft Office and web-based tools.
• Ability to work independently.
• Flexible to work weekends if someone is sick + rotating with an on-call window

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If you feel you are a good match, then apply to reach out to Lucy at WOW today.