About Our Family Business

We’re a proud, small family-run business specialising in high-quality blinds and customer service. Backed by a well-established franchise group, we’re now looking for someone who shares our values of trust, reliability, and care to help us shape and grow our local identity.

This role is ideal for someone who’s organised, proactive, and passionate about improving processes and enhancing customer experiences. You’ll be joining a close-knit team where your contributions will make a real impact—not just on day-to-day operations, but on the long-term success and reputation of our business.

We’re not just offering a job—we’re inviting you to be part of a journey. If you’re looking for a stable, rewarding career where your ideas are valued and your work helps build something meaningful, we’d love to hear from you.

Your New Role

As our Operations & Service Scheduler, you will be the heart of our daily operations, connecting our valued customers with our expert sales and installation teams. Your mission will be to create and manage efficient schedules that ensure a seamless journey for our clients – from their initial consultation to the final installation of their beautiful new blinds – making you a key contributor to our ongoing success.

Key Responsibilities:

Customer Engagement: Be the first point of contact for customers, responding promptly to enquiries and scheduling consultation appointments via Mutiple contact methods.

Customer Satisfaction: Ensure every customer interaction is handled with care, professionalism, and a focus on delivering a positive experience. You’ll play a key role in building lasting relationships and maintaining our reputation for exceptional service.

Schedule Management: Manage and optimise daily schedules for our Sales Consultants and Installers, including appointments for installations, check measures, and service calls.

Confirmation & Communication: Proactively confirm all appointments via phone and email, and manage any rescheduling or variations with clear, timely communication to all parties.

Field Team Support: Act as the key support person for our Sales and Installation teams, managing their scheduling needs and ensuring they have the information required to succeed.

Problem Solving: Efficiently manage last-minute changes, troubleshoot scheduling conflicts, and ensure the daily schedule remains optimised.

System Improvement: Provide valuable feedback on our scheduling systems and procedures to help us continuously improve.

What You'll Bring to the Team

Experience: Proven experience in a fast-paced scheduling, rostering, or coordination role is highly desirable. A strong background in administration and customer service is essential.

Communication: Exceptional verbal and written communication skills, with a positive, can-do attitude and the ability to build rapport with customers and colleagues.

Technical Skills: Strong computer literacy, including intermediate to advanced skills in the MS Office Suite (Word, Excel, Outlook) and CRM applications.

Organisational Prowess: The ability to manage competing priorities, meet tight deadlines, and maintain high attention to detail in a high-volume environment.

Problem-Solving: Excellent critical thinking and problem-solving skills with the ability to work effectively under pressure.

Geographical Knowledge: A competent knowledge of Melbourne and its surrounding suburbs and regions.

Team Mindset: A self-motivated team player with a strong work ethic who can work collaboratively as well as autonomously.

What's On Offer

Stable Employment: A permanent, full-time position with an immediate start.

Great Hours: Enjoy a consistent work schedule, Monday to Friday, 8:30 am to 4:30 pm.

Supportive Culture: Be part of a team that values collaboration and supports each other to succeed.

Growth Opportunities: We are committed to your professional development with ongoing training and opportunities to grow within the company.

If you are a highly organised and customer-focused individual looking for a challenging and rewarding role, we would love to hear from you.