About the role
We’re looking for a Scheduling & Rostering Team Leader to guide and support a team of dedicated Schedule and Rostering Coordinators. In this role, you’ll collaborate closely with management and key stakeholders to ensure our scheduling and rostering operations are flexible, efficient, and focused on delivering exceptional, client-centred outcomes.

This is a full-time permanent position based in our Bundoora office. You''ll work Monday to Friday on a rotating roster with shifts between 6:30 AM and 5:00 PM.

Key Responsibilities:

• Lead and manage a team of Scheduling and Rostering Coordinators to meet performance targets and optimise service delivery
• Monitor KPIs, address performance gaps, and provide coaching to build a high-performing team
• Empower staff through delegation, accountability, and support on complex scheduling issues
• Collaborate with stakeholders to align resourcing with client needs and funding requirements
• Ensure timely communication of schedule changes and proactively resolve scheduling gaps
• Recruit, onboard, and manage staffing levels to maintain operational efficiency
• Drive continuous improvement through feedback, process enhancements, and system expertise
• Promote professional development and succession planning within the team

About you
To be successful in this role you will have:

• Certificate IV in Leadership/Management or previous experience in a similar role
• Ability to make decisions in time-sensitive situations that are crucial to service delivery
• Demonstrated understanding of customer expectations and needs from a scheduling/rostering perspective
• Ability to build trust and sound professional relationship that encourages a healthy working environment
• Experience in developing and managing a high performing team within a complex and changing environment
• Well-developed problem solving and decision-making skills
• Excellent communication skills, both verbal and written
• Competent use of Microsoft Office applications, rostering and scheduling systems

Importantly, you will mirror our values of Be Kind; Listen; Be Curious; Always safe; and Always together in all aspects of your work.

Our Benefits
Our culture is both supportive and collaborative where you can make your role your own. In return for your hard work, you will receive:

• $15,900 Salary packaging + $2,650 meal and entertainment allowance
• A work culture that values you and invests in your career.
• Options for additional purchased leave
• Employee Assistance Program for you and your family
• Corporate health & fitness program
• Private health insurance discounts
• Opportunity to give back by supporting the health and wellbeing of our clients.

About Us
Bolton Clarke is Australia’s largest independent, not-for-profit aged care provider shaping the future of positive ageing. With RSL Queensland and the Royal District Nursing Service at the heart of our DNA, we have been caring for Australians since 1885. Today, our exceptional teams support more than 130,000 people to live independently at home and across our 43 retirement living communities and 88 residential aged care homes. Everything we do is dedicated to enabling, celebrating and supporting older Australians to live and age positively.

How to Apply
Please apply with a resume and cover letter, we will be assessing applications as they are received and interviewing shortlisted candidates as soon as possible.

Applicants must obtain Federal Police Clearance or willingness to undertake the check, along with obtaining this season's flu vaccination and meet at least one COVID-19 vaccination requirements.