Scheduling & Operations Coordination

Coordinate daily plumbing & contractor schedules using our software Servicem8 across the Melbourne region

Communicate clearly with field technicians to minimise downtime and maximise job flow

Generate and track purchase orders and subcontractor bookings

Customer Experience & Communication

Act as the frontline contact for client calls, emails, and service requests

Provide clear timelines, updates, and solutions for our clients

Resolve customer queries with empathy and efficiency

Administrative & Workflow Management

Manage and update job details

Monitor job status, completion notes, and compliance documentation with our technicians

Process timesheets, labour summaries, and material usage reports

Invoicing & Compliance Support

Prepare and submit invoices & quotes using Xero

Ensure accuracy of billable time, materials, and margin capture

Following up on payment from customers

Back-End Operational Support

Liaise with suppliers for pricing, stock availability, and order ETA

Maintain digital filing systems and ensure accurate recordkeeping

Assist with onboarding documents for new subcontractors or team members

Support inventory tracking and basic fleet admin (vehicle servicing, rego reminders, etc.)

Use of excel spread sheets across accounts