Senior Governance Advisor
NSW Department of Customer Service
Posted 8 days ago
Senior Governance Advisor
Clerk Grade: 09/10
Salary Range: $129,464 - $142,665 + superannuation
Employment Type: Temporary (12 months), Full-time
Location: Darlinghurst, Sydney
The Personal Injury Commission (PIC), within NSW Department of Customer Service (DCS), is currently looking for a Senior Governance Advisor join their team!
Benefits:
- Genuinely flexible working arrangements
- Wellbeing programs and resources available
- Excellent career development and learning development opportunities
About us:
The Personal Injury Commission (Commission) resolves disputes between people injured in motor accidents and workplaces in NSW, insurers and employers.
The Commission is an independent statutory tribunal within the New South Wales justice system, committed to providing a transparent and independent dispute resolution service.
Resolving disputes justly and efficiently in the shortest time frame is a priority for the Commission. We work with all parties (injured persons, insurers, and employers, where relevant) to discuss ways of achieving this.
The Commission exercises functions in three divisions - the Motor Accidents Division, and the Workers Compensation Division and the Police Officer Support Scheme Division. You can read more about the PIC here.
In this Role you will:
- Use your excellent communication, consultation and influencing skills to collaborate with senior leaders and staff to identify governance opportunities and develop strategies to support compliance and minimise risk.
- Work independently using your governance expertise to manage and deliver governance programs and efficient practices in areas including risk management, compliance, business continuity, health and safety and more.
- Contribute to the creation of a strong, positive culture of governance awareness and practice within the Commission.
To be successful in this role you will demonstrate:
- Significant experience in a senior governance role developing and managing governance programs and delivering best practice governance systems.
- Ability to understand complex scenarios and build simple, workable solutions that address the Commission's needs.
- Manage multiple projects concurrently, and prioritise tasks according to business needs.
- Applicants with qualifications from the Governance Institute of Australia and/or a governance-related degree will be highly regarded.
- This role will see you placing the injured person at the centre of all you do by delivering robust governance strategies and programs for the Commission.
What we need from you:
To start your journey towards becoming our Senior Governance Advisor, please click on the link below and attach your resume (max 5 pages) and cover letter (max 2 pages).
In your cover letter please share your motivation for applying for this position and your relevant skills.
Salary Grade 9/10, with the base salary for this role starting at $129,464 base plus superannuation
Click Here to access the Role Description.
For enquiries relating to recruitment please contact Meg Rapley via [email protected].
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Friday 18 July 2025 at 9:59am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
About NSW Department of Customer Service
We are a team of more than 12,000 people, working together to provide services that improve the lives of our 8+ million customers across NSW. As a leading central service NSW Government agency, we are made up of over 30 agencies, entities and business units, which makes our work incredibly diverse.
We are focused on delivering first-class customer service, regulatory reform and digital transformation is at the heart of what we do; driven by our many teams across DCS including Service NSW, Digital.nsw, Revenue NSW, State Insurance Regulatory Authority and Telco Authority.
Come join us and influence the future of our great state.
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