Lead the national F&B strategy for a globally recognised and iconic brand, known for shaping the future of wellness

Drive excellence across the national F&B portfolio to enhance member experience and commercial outcomes

Thrive in a people-first environment that values collaboration and your professional development

Who are we?

There’s never been a better time to join Virgin Active, we have the best talent, doing the best work of their lives with meaning. Our continuous focus on changing people’s lives for better through wellness is what unites us and sets us apart in our vision to be the world’s most loved exercise brand.

We are part of the Virgin group of companies worldwide and launched our Australian business in 2008 with one club, five studios and a dedicated team of just 50 people. Today, we have a team of nearly 1,000 people and we’re building a collection of iconic locations in Sydney and Melbourne.

Your gig

Reporting to the Head of Operations (Australia), and working closely with global subject matter experts, you’ll manage, monitor and continually improve all aspects of food and beverage service, standards and commercial performance at Virgin Active. You’ll lead the creation of a strong food safety culture, the delivery of extraordinary member experiences and the meticulous upkeep of operational standards.

In a nutshell -

You’ll translate and guide the execution of Virgin Active’s overall food and beverage strategy across our quick-service restaurants and cafes, working with internal and external stakeholders to optimise its offering

You’ll determine the resources required to meet project schedules and goals

You’ll develop, improve and implement operational processes and service standards

You’ll recruit, develop, train and evaluate team members in line with brand standards to ensure efficient operations

You’ll review cost and service structures, productivity measures and delivery methods to achieve planned commercial goals

You’ll partner with club management teams to review attendance data, identify user trends and assess operational capacity to ensure optimised performance of food and beverage offering.

You’ll coordinate sales and promotional activities of stores, to ensure performance targets are achieved

You’ll audit, monitor and manage food safety, operational and brand standard compliance in line with applicable policies, procedures and laws

You’ll establish, nurture and manage relationships with key industry partners and suppliers.

You’ll communicate and present results and recommendations for ongoing improvements

All about you

You have 5+ years of relevant leadership experience and relevant tertiary qualifications flexibility to work a non-traditional schedule and can readily obtain a clear Working with Children Check (if required).

You have aligned experience. You’re an effective manager with strong leadership and motivational ability. You’re comfortable managing budgets and thrive on exceeding performance targets.

You are people-focused. You get a kick out of delivering seamless customer experiences. You’re happy to share your point of view, and open to changing your mind. You know how to navigate differing views in a way that’s considerate and supportive of others. You’re fully aware of how maximising people’s potential, impacts commercial outcomes.

You are self-assured. You listen intently. You write eloquently. Your communications are direct, considered and clear and you’re authentic when you express yourself. You use your intuition to make good, pragmatic decisions. People trust your judgement.

You are driven. You’re perceptive, you ask questions and you strive to understand. You enjoy solving problems. You don’t get flustered easily. You’re comfortable managing your time and can be counted on to successfully execute.

You have a can-do approach. You think on your feet. You’re cool with ambiguity and you roll with the punches when things change. You’re motivated to find solutions and always consider the business impact. You easily move between tactical work and big picture work.

What you'll get from us

A brand built on a human touch with a playful side

A culture that's all about inspiring people to live an active life

A free membership for you to workout at our clubs (and one for your buddy)

Discounted personal training

Special deals with our retail and service partners

Paid parental leave to spend time with your new little human

Regular personal and professional development

Confidential 24-hour support via our employee assistance program

Fun. It's part of our success. We prefer smiles to graphs. We like to be human rather than corporate.

Sound like the perfect fit? Apply now.