Location: Alexandria, Sydney
Salary Package: $110k - $130k + Super
Role Highlights: Newly created leadership opportunity with a growing national facilities & property business. Step into a fast-paced, team-oriented environment where you'll have autonomy, influence, and impact.

Role Overview

This is a newly created role, reporting directly to the General Manager who has been in your shoes. It's come about because growth demands it - and because the GM needs to focus on strategy, not just the day-to-day. That's where you come in.

You'll lead a dynamic team of Service Team Leaders and Schedulers who handle a high volume of work orders across metro, regional and remote areas for major national clients. Your role will be to guide, mentor, streamline, and elevate - making sure the right jobs are done right, at the right time, every time. It's a unique mix of people leadership, operational oversight, and client delivery. It's about setting the standard, driving improvement, and building trust - with clients and with your team.

If you thrive in a collaborative, quick-thinking, customer-focused environment, this could be your next step.

Responsibilities

• Oversee service operations across scheduling, subcontractor coordination, KPIs, and service delivery
• Lead a team of Team Leaders and Service Schedulers (10+)
• Identify performance gaps and drive team development, mentoring and coaching staff
• Partner with compliance and other internal teams to deliver service excellence
• Ensure SLA/KPI targets are met or exceeded for major national clients
• Oversee and approve quoting and invoicing processes, ensuring accuracy and profitability
• Be the point of escalation for operational queries, resolving issues with confidence and urgency
• Pull and interpret service performance data to identify areas for continuous improvement

Candidate Profile

You're a natural people leader, with a strong grasp of facilities, trade services or operations - and a genuine passion for developing teams and delivering service excellence. You've likely been in a Service Manager, Contract Manager, or Operations leadership role, and you're ready to take ownership of a function that truly makes a difference to clients.

We're looking for someone who's confident, personable and humble. You lead by example, roll up your sleeves when needed, and communicate with clarity and calmness. You know how to build rapport, but also when to hold the line.

You'll bring:

• 3+ years' leadership experience in a fast-paced FM, property, operations or service delivery environment
• Industry experience in facilities management or trade-based services and an understanding of the contracts is critical.
• Confidence managing high-volume service delivery teams (ideally scheduling/dispatch experience)
• Intermediate Excel skills and ability to work with platforms like Simpro, Wink, and a range of client portals
• A hands-on approach to mentoring, coaching, and developing others
• Clear communication skills, with the ability to influence and build trust at all levels

Culture & Benefits

This is a tight-knit team with great energy - where people help each other out, back each other, and want to do things better every day.
It's not corporate or rigid. It's real, collaborative, and fast-moving.
They live and breath their values, humble, hungry and honest.

You'll be stepping into a leadership role that matters to the business, to the clients, and to the people you lead.

• Join a growing, innovative facilities management business with national reach
• Newly created role with strong backing from leadership
• Monday to Friday, 8:00am-4:30pm (flexible with times)
• Location: Alexandria with modern offices and a collaborative team culture (street parking available)
• Salary: $110k-$130k + Super
• Real opportunity to step up, build a career, and make this role your own

If this sounds like you, please send your resume by clicking the "apply" link below. The reference number for this role is CD58738. Please allow for 3 - 5 working days for us to process all the applications. All applicants will hear back from us, either via email or a telephone call.