About Airocle

Airocle is a leading Australian designer and manufacturer of natural ventilation systems, delivering high-performance solutions that support safe, sustainable building environments. Our systems are widely used in fire and smoke management applications across a range of industries. As part of our growth strategy, we are expanding our Service Division, which ensures these critical systems are serviced and maintained in accordance with AS1851.

The Opportunity

We are seeking a driven and experienced National Service Manager – Fire & Smoke Systems to lead and scale Airocle’s service operations across Australia. This is a rare opportunity to take ownership of a specialised service division and shape its future direction, team, and performance.

You'll oversee the delivery of inspection, testing, maintenance, and repair of natural ventilation systems used in fire and smoke management. The role blends technical leadership, compliance oversight, commercial strategy, and customer relationship development.

Key Responsibilities

Lead & Grow the Division

Develop and implement a national strategy to expand Airocle’s Fire & Smoke Services offering.

Build a strong operational foundation for sustainable growth across multiple regions.

Identify growth opportunities, new markets, and service innovations.

Customer Base & Contract Management

Grow and maintain a strong customer base by building long-term relationships.

Secure new service contracts and renewals through excellent service delivery and client engagement.

Oversee the management and performance of service contracts to ensure compliance, satisfaction, and retention.

Operational & Technical Oversight

Oversee the scheduling and coordination of field services in line with AS1851 and other regulatory requirements.

Monitor service delivery standards, ensuring safety, quality, and operational efficiency.

Review and approve technical documentation and compliance reports.

Ensure processes and procedures are followed consistently across all locations and service teams.

Provide high-level technical guidance where required and escalate complex issues appropriately.

Client Relationship Management

Act as the senior point of contact for major service clients.

Oversee the preparation of service agreements, quotations, and performance reporting.

Ensure customer issues are resolved promptly and professionally through the appropriate team channels.

Team Leadership & Support

Provide day-to-day direction and performance oversight for the service team.

Work closely with HR to support onboarding, training, and team development initiatives.

Foster a culture of safety, accountability, and customer excellence.

Systems & Reporting Oversight

Oversee the use of SimPRO and other systems for service scheduling, reporting, and job management.

Ensure data integrity, timely reporting, and clear visibility into team performance.

Analyse service metrics and drive continuous improvement initiatives based on data insights.

About You

Essential:

Proven leadership experience in fire safety, HVAC, mechanical services, or similar technical fields.

Strong knowledge of AS1851 and fire/smoke control systems.

Demonstrated experience in managing service contracts and developing customer relationships.

Commercial acumen with a track record of driving performance and business growth.

Excellent communication, organisational, and stakeholder management skills.

Ability to oversee multi-site operations and support remote teams effectively.

Basic understanding of electrical systems relevant to fire and smoke ventilation controls.

Desirable:

Experience leading or scaling a national or regional service division.

Cert IV in Fire Systems Compliance or equivalent.

Experience with natural ventilation or passive fire systems.

Proficiency in SimPRO or a similar service management platform is highly advantageous.

What’s in it for You?

Lead and grow a national division within a respected Australian company.

Strategic, high-impact role with room to shape long-term success.

Competitive salary + vehicle allowance + performance-based incentives.

Supportive leadership team and opportunities for career development.