Collective Shift is Australia’s leading digital asset research platform, and our Platinum Membership is the premium experience for serious crypto investors. As we continue to grow, we’re looking for a Client Success Manager to become the dedicated concierge for our high-net-worth members.

This is a relationship-first role: you’ll be the face of our Platinum experience, ensuring every member feels welcomed, valued, and fully supported. From onboarding and offboarding to managing day-to-day queries, your mission is to deliver speed, excellence, and personal care every single time.

Crypto experience is not essential, but attention to detail, initiative, and people skills are. We’ll train you on our systems and investment frameworks. You bring the drive and emotional intelligence.

What You’ll Be Doing

Proactively welcome and onboard new Platinum members after signup.

Manage the full lifecycle of member experience: onboarding, cohort tracking, and offboarding.

Be the key point of contact for all Platinum member enquiries across email, chat, and WhatsApp.

Support member events and live workshops, including scheduling and logistics.

Own our client systems and processes: CRM updates, reporting, task tracking.

Coordinate with the Head of Platinum Coaching to flag key member needs or support gaps.

Help shape our member success playbook as we scale globally.

What You Bring

2+ years in client-facing roles e.g., onboarding, success, account management, or concierge.

Excellent verbal and written communication, warm, polished, and fast.

Strong organisational and follow-up skills. You don’t drop the ball.

Comfortable managing multiple conversations, platforms, and priorities.

Fast learner and systems thinker, you love improving how things work.

Interest in crypto or investing is a bonus (not essential).

Based in Melbourne with the ability to work from our Cremorne office.

Why Join Us

Be part of a small, high-performance team transforming how investors engage with crypto.

Work alongside leadership in one of the world’s fastest-growing industries.

Direct impact and visibility you’ll help shape the future of Platinum.

Office in one of Melbourne’s best co-working spaces with hybrid flexibility.

We support your growth with training, feedback, and career development.

Perks and Benefits

Company laptop

Hybrid and flexible working environment

Based out of an energetic, first-class co-working space in Cremorne

Working with one of Australia’s fastest growing tech start-ups

Work alongside a team of high-performing and high energy team members

Opportunity to attend the country's biggest crypto events

About Us

At Collective Shift, we’re on a mission to simplify crypto for the world and we’re just getting started. We’re Australia’s leading crypto research and strategy platform, trusted by thousands of investors globally. Since 2020, we’ve helped both everyday and high-net-worth investors cut through the hype with research-backed insights, strategic guidance, and tools that make investing in crypto smarter, safer, and less overwhelming.

But what really sets us apart? Our people and our purpose.

We’re a passionate, tight-knit team building something that genuinely matters. We care deeply about education, independence, and integrity.

If you're excited by social media and want to be part of a startup that genuinely cares about impact you’ll feel right at home here.

Role Details

Full-time

Salary: $90K–$110K AUD (commensurate with experience)