About the role

We are seeking an experienced and driven Service Manager/Workshop Manager to oversee the day-to-day operations of our busy automotive workshop at our Bibra Lake location. In this full-time role, you will be responsible for managing a team of skilled technicians, ensuring efficient workflow and high-quality service delivery to our valued customers.

What you'll be doing

Manage and lead a team of automotive technicians, delegating tasks and monitoring performance

Oversee the workshop operations, including job scheduling, parts ordering, and quality control

Liaise with customers to understand their needs and provide timely, effective, and transparent communication

Identify and implement process improvements to enhance workshop productivity and efficiency

Ensure compliance with all relevant industry regulations and safety standards

Prepare and analyse workshop reports, budgets, and KPIs to inform decision-making

Foster a positive, collaborative, and customer-centric work environment

What we're looking for

Extensive experience (3+ years) in a similar service manager or workshop manager role within the automotive industry

Strong technical knowledge and understanding of automotive systems and repair procedures

Excellent leadership and people management skills, with the ability to motivate and develop a team

Exceptional communication and customer service skills, with a focus on building lasting relationships

Proficient in workshop management software, inventory control, and financial reporting

Demonstrated problem-solving and decision-making abilities, with a focus on continuous improvement

Relevant trade qualifications or certifications in the automotive field

What we offer

At The Yard WA, we are committed to providing a supportive and rewarding work environment for our employees. As a Service Manager/Workshop Manager, you will have the opportunity to shape the direction of our workshop and contribute to the growth of our business. We offer competitive remuneration, opportunities for professional development, and a range of benefits to support your work-life balance.

About us

The Yard WA is a leading automotive service and repair provider, specialising in a wide range of vehicle makes and models. With a focus on customer satisfaction, we pride ourselves on delivering high-quality workmanship and exceptional service. Join our team and be a part of our continued success.

Apply now to become our next Service Manager/Workshop Manager and take your career to the next level.