About the Role

We are seeking a highly motivated and customer-focused Client Service Officer to join our team at Advanced Hearing Solutions' in Toukley, NSW. This full-time role is an integral part of our client-facing operations, responsible for providing exceptional service and support to our valued customers.

What You'll Be Doing

Manage inbound customer enquiries via phone, email, and in-person interactions

Schedule and coordinate client appointments and bookings

Assist with the processing of client orders and payments

Maintain detailed client records and ensure data accuracy

Liaise with internal teams to ensure seamless client experiences

Provide general administrative support as needed

Helping Client with minor repairs to their Hearing Aids

What We're Looking For

Minimum 2 years' experience in a customer service or administrative role

Excellent communication and interpersonal skills, with a focus on providing outstanding client service

Strong organisational and time management abilities, with the capacity to multi-task effectively

Proficiency in using various office software, including Microsoft Office suite

A friendly, professional, and positive attitude

A keen eye for detail and a commitment to accuracy

What We Offer

At Advanced Hearing Solutions', we value our employees and strive to provide a supportive and rewarding work environment. In this role, you can expect:

Competitive salary and bonus opportunities

Comprehensive training and ongoing professional development

Opportunities for career growth and advancement

A collaborative and inclusive team culture

About Us

Advanced Hearing Solutions' is a leading provider of innovative hearing healthcare solutions. With a focus on customer-centric care, we are committed to improving the lives of our clients and their communities. Established in 2010, we have grown to become a trusted name in the industry, known for our exceptional service, cutting-edge technology, and dedication to excellence.

If you're excited about the prospect of joining our team, we encourage you to apply now.