LifeFul is currently seeking an experienced and dedicated Intake Officer to join our team in Swansea, NSW.

With WFH available for up to 1 day a week and a Supportive and friendly team to work alongside, this is a great opportunity to join a company where your work truly matters !

About LifeFul

At LifeFul, we believe every person deserves to live a full, rich, and meaningful life. We work alongside NDIS participants to build capacity, improve independence, and connect with their communities. We also live by our values: Risk. Excellent. Accountable. Live. Initiate. Serve. Team. Innovate. Credible.

PURPOSE

To listen, understand and challenge our clients to live the best life they are capable of, by finding the best pathways to their chosen outcomes. Giving voice to those unable to speak and skills and confidence to those who can.

VISION FOR SOCIETY

A nation that wholeheartedly embraces participation & inclusion in our communities & respect for difference. People with disability are appreciated as a natural part of our diversity

VISION FOR LIFEFUL

A national presence consistently demonstrating our values & where every client sees & believes in their potential & pursues the best life that they are capable of.

About the Role

As an Intake Officer, you’ll be the first point of contact for new clients, helping them feel supported and informed from the start—while building your career in a role with purpose, variety, and growth potential.

As an Intake Officer, you will manage the end-to-end onboarding process for clients, ensuring all necessary information is collected and services are activated promptly. You will handle enquiries, explain available services, assist with documentation, and maintain accurate records. The role also involves drafting service agreements, coordinating with internal teams, managing intake emails, and supporting administrative tasks, including invoicing, reception, and IT coordination. You will play an active role in process improvement and stay up to date with NDIS policies and requirements.

Some of your day-to-day responsibilities will include:

• Manage end-to-end onboarding for new and existing clients, ensuring accurate information collection and timely service activation.
• Respond to enquiries from participants, families, and referrers via phone, email, and in-person, and conduct initial assessments to gather relevant client information.
• Explain LifeFul’s services (allied health, plan management, support coordination, daily living), assist with documentation, and support clients with NDIS requirements.
• Draft and issue service agreements, variations, and updates while maintaining accurate and confidential records in line with policies and NDIS guidelines.
• Liaise with managers and teams to coordinate smooth service delivery and daily intake emails to meet service-level expectations.
• Support admin and reception tasks, including invoicing, audits, KPI follow-ups, IT coordination, and team projects.
• Contribute to process improvement, attend meetings and training, stay current with NDIS changes, and meet performance targets.

Qualifications and Experience:

• Experience in a customer-facing or intake role, preferably within the disability, community services, or health sectors.
• Knowledge of the NDIS framework, including plan management, support coordination, allied health, and daily living supports, preferred.
• Proficiency with client management software and Microsoft Office applications.
• NDIS Worker Screening Check
• Working with Children Check
• Right to work in Australia
• Certificate of Completion for NDIS training modules

Personal Attributes you will need:

• Energetic, positive, and personable – enjoys working with people
• Excellent communication and interpersonal skills with the ability to engage with diverse participants and stakeholders.
• Strong organisational skills and attention to detail, particularly in documentation and data entry.
• Ability to work both independently and collaboratively within a multidisciplinary team.
• Empathy, patience, and a client-centred approach to service delivery.
• Strong alignment with LifeFul’s values and a commitment to NDIS practice standards
• Creative thinker who takes initiative and gets results
• Honest, transparent, and values open, respectful relationships
• Takes ownership, stays accountable, and overcomes challenges with determination

Why Join Us?

• Above Award based Salary 💰
• Flexible Working – including flexible hours and hybrid working 🏠
• Access to Free online training 🎓
• Career Growth and Opportunities 💼
• Discounts on Utilities, Shopping and Travel via Employment Hero 🛍️
• Recognition and Rewards Program 🥳
• Team building Days 🙌🏽
• EAP ❤️