Join NSW Trustee & Guardian as a Client Service Officer. Provide financial support to vulnerable clients in a rewarding, Newcastle-based role.

Client Service Officer – Proactive Customer Management

• Newcastle West NSW
• $42.26/hr + Super
• ASAP start | Contract until 27 July 2025
• 35 hours per week (No WFH)

Are you passionate about helping vulnerable people and making a real impact in the community? We’re looking for a dedicated Client Service Officer to join NSW Trustee & Guardian, providing exceptional financial management services to those who need it most.

About the Role
As a Client Service Officer, you will manage a caseload of customers, providing high-quality, empathetic, and timely support in line with NSW Trustee & Guardian’s Customer Excellence Principles. You'll help customers make important financial decisions and liaise with internal teams to ensure the best outcomes.
Key Responsibilities

• Develop and implement strategies to manage customers’ financial affairs, including long-term planning
• Build rapport with customers and understand their financial needs and goals
• Actively listen and resolve enquiries from customers and stakeholders
• Deliver respectful and consistent service in line with Customer Excellence Principles
• Collaborate with teams across Estate Planning, Administration, and Public Guardian services
• Use internal systems to manage customer cases and suggest process improvements
• Escalate complex matters to senior officers as needed

What We’re Looking For

• Experience working with or supporting people with disability, older individuals, or vulnerable populations
• Excellent communication and problem-solving skills
• Ability to handle sensitive information with care and professionalism
• Comfortable working on a rotating phone roster (between 9am – 5pm)
• Willing to have calls and emails monitored for quality and training

What You’ll Get

• Competitive hourly pay: $42.26/hr + super
• Central Newcastle West location
• Supportive and collaborative team environment

Apply Now
If you’re ready to make a meaningful difference and grow your career in client services, we want to hear from you.
Only candidates with full working rights in Australia will be considered.