About Racket Agency

Racket Agency is a boutique full-service marketing agency with a decade-long track record of partnering with medium-sized businesses across Australia. We operate as an outsourced marketing department, collaborating closely with General Managers and CEOs to deliver strategic marketing solutions without the overhead of an internal team.

The Role

We are seeking a proactive and strategic Marketing Account Manager to join our growing team. In this role, you will serve as the primary liaison between our clients and internal teams, ensuring that marketing strategies are effectively executed and aligned with client objectives.

Key Responsibilities

Develop and maintain strong relationships with clients, acting as their trusted marketing advisor.

Brief internal teams on project requirements, ensuring clarity and alignment with client strategies.

Collaborate with the Workflow Manager to ensure timely delivery of projects and campaigns.

Review completed work to ensure it meets the brief and aligns with the client's strategic goals.

Present monthly performance reports to clients, providing insights and recommendations.

Identify opportunities for upselling and cross-selling additional services to clients.

Manage client expectations and ensure retainer profitability through proactive account management.

About You

Minimum of 3 years' experience in a marketing account management role, preferably within an agency setting.

Proven ability to manage multiple client accounts and projects simultaneously.

Strong understanding of marketing principles and the ability to align them with client business objectives.

Excellent communication and interpersonal skills, with the ability to build rapport with clients and internal teams.

Proficient in interpreting digital marketing metrics and translating them into actionable insights.

Familiarity with workflow management tools; experience with Streamtime is a plus.

Self-motivated with a proactive approach to problem-solving and client management.

What We Offer

A collaborative and supportive team environment.

Opportunities for professional growth and development within the agency.

Flexible working arrangements, including hybrid work options.

Monthly professional development sessions.

Half-day Fridays once a month to promote work-life balance.