Account Manager – Telecommunications | Melbourne

Next Telecom
Clayton, VIC
A$120,000-$170,000 p/a
Sales → Account & Relationship Management
Full-time
Hybrid

Posted 18 days ago


Next Telecom, part of ASX-listed Comms Group Limited, is a national leader in business telecommunications and cloud voice services. As we continue to scale across Australia, we’re expanding our Melbourne team and seeking an experienced, driven Account Manager to take ownership of a key customer portfolio and play a strategic role in growing our footprint across the Victorian Government sector.

This is a rare opportunity to join a fast-growth, high-performance team with a national brand and real momentum in the enterprise and public sector space.

Your Role

As an Account Manager, you’ll be responsible for managing a set of existing business accounts while driving retention, satisfaction, and revenue growth. You’ll work closely with internal teams and external stakeholders to ensure world-class service and seamless delivery — while identifying opportunities to increase value through upsell, cross-sell, and solution design.

Key Responsibilities:

Own and manage a portfolio of SME, mid-market, and public sector accounts in Victoria

Deliver proactive account management and high-touch relationship engagement

Conduct regular account reviews to identify risks and growth opportunities

Ensure smooth onboarding, renewal, and support processes in collaboration with technical and operations teams

Work closely with key stakeholders within government, healthcare, education, and other regulated industries to position Next Telecom as a trusted long-term partner

Leverage existing government panels and procurement pathways where applicable

Actively build networks and relationships within the Victorian Government ecosystem to drive market share

Coordinate internal bid/tender support where needed for formal procurement opportunities

Drive revenue growth across your base by identifying upsell and cross-sell potential for:

Microsoft Teams Calling & UCaaS

Hosted Voice / SIP

Fibre, NBN EE, and other high-availability connectivity

Achieve and exceed monthly KPIs, including:

Account retention and satisfaction

Revenue growth and expansion across assigned portfolio

Contribution to team new business growth in target sectors

Ensure accurate CRM reporting, activity tracking, and pipeline forecasting

What You Bring

3+ years of experience in Account Management in the Telecommunications or ICT industry

Demonstrated success in managing and growing business or government accounts

Excellent stakeholder engagement and communication skills, with the ability to navigate complex environments and decision-making processes

Proven ability to deliver against targets and uncover new commercial opportunities within existing accounts

Deep understanding of hosted voice, Teams Calling, connectivity solutions, and ICT service models

Experience with or exposure to Victorian Government clients or frameworks is highly desirable

Autonomous, self-motivated and highly organised with strong commercial acumen

Why Join Next Telecom?

$120K–$170K OTE, uncapped commission + clear career progression

Strategic focus on growth markets including Government, Healthcare, and Education

Be part of an ASX-listed, high-growth Telco brand with a national presence and global capability

Work with a supportive, high-performing team in our Melbourne CBD office

Access industry-leading products and solutions with the autonomy to manage your own portfolio

About Next Telecom

Next Telecom is the business brand of Comms Group Limited (ASX:CCG) — one of Australia’s fastest-growing telecommunications providers, focused on cloud-first, enterprise-grade voice and data solutions. Our customers range from small businesses to national brands and public sector organisations. We’re known for our service-first culture, technical expertise, and long-term partnerships.

Apply Now

If you're ready to take the next step in your account management career — and help us grow our Victorian footprint — apply today with your CV and cover letter addressed to the Sales Manager – Southern Region.

Recruitment agencies will not be considered.


About Next Telecom

Clayton, VIC, Australia

Next Telecom is an established Australian owned telecommunications Service Provider servicing the Small Medium Business (SME), Medium Business (SMB) and corporate markets in Australia. Our mission is to provide the most sophisticated service levels available in the industry delivered through a personal account management program rather than a call centre environment.

Source: this is an extract from the company’s own website.

Looking for More Opportunities?

Explore more jobs with upfront salary details that respect your worth.

Key Account Manager | Specifiers | High-end Flooring | Melbourne

Specify Consulting

Logo for Key Account Manager | Specifiers | High-end Flooring | Melbourne
Glen Waverley, VIC
A$100,000-$130,000 p/a
Full-time
On-site

Account Manager

Belgravia Apparel (AUS) Pty Ltd

Logo for Account Manager
Bayswater, VIC
A$85,000-$111,000 p/a
Full-time
Hybrid

Events Business Development & Account Manager

Peeps Consulting Pty Ltd

South Melbourne, VIC
A$100,000-$120,000 p/a
Full-time
On-site

Senior Account Manager

Karla Dawes Press Office

Carlton, VIC
A$80,000-$100,000 p/a
Full-time
Hybrid

Insurance Brokers - Seniors / Account (Managers / Executives /Assistants) Claims

Insurance Recruitment Services

Logo for Insurance Brokers - Seniors / Account (Managers / Executives /Assistants) Claims
Melbourne, VIC
A$75,000-$200,000 p/a
Full-time
Hybrid

Account Manager

Bellcore

Logo for Account Manager
Melbourne, VIC
A$85,000-$100,000 p/a
Full-time
Hybrid

Account Manager

Talent Forge Pty Ltd

Melbourne, VIC
A$18,000 p/a
Full-time
Hybrid

Account Manager

eSafety Supplies

Logo for Account Manager
Melbourne, VIC
A$85,000-$100,000 p/a
Full-time
Remote