Mars Recruitment is recruiting on behalf of a high-performing, fast-growing non-bank lender delivering tailored finance solutions across Australia. This is a standout opportunity to be part of a collaborative and vibrant team that prides itself on exceptional client service and operational excellence, all within a business that is scaling rapidly.

This newly created role as Lending Case Manager involves supporting borrowers and brokers from the point of application through to settlement. Acting as the key liaison, you'll ensure deals progress smoothly by managing a portfolio of active applications and providing updates and solutions throughout the process.

As a core member of this expanding team, you'll also collaborate closely with senior leadership to drive customer engagement, oversee the loan pipeline, and contribute to the company's ongoing success and growth.

Role and Key Responsibilities:

• Manage a pipeline of active loan applications, ensuring all deadlines and milestones are met
• Act as the main point of contact for borrowers and brokers post-submission
• Liaise with internal teams, such as credit, settlement, and BDMs to ensure smooth file progression and quick issue resolution
• Maintain accurate, up-to-date records in CRM and loan management systems
• Build and maintain strong relationships with introducers and clients
• Make outbound calls to brokers to follow up on applications and coordinate meetings for the sales team

Skills and Experience:

• Experience in a similar lending support, settlements, or case management role within financial services
• Exposure to bridging, home, or personal loans preferred (non-bank or mortgage manager experience ideal)
• Strong communication and interpersonal skills
• Confident making outbound calls to brokers and third parties
• Organised, proactive, and thrives in a fast-paced environment

How to Apply:

If you are passionate about home lending and ready to make a meaningful impact, we would love to hear from you. Apply directly via this advertisement or send your CV to [email protected]. For a confidential discussion or to ask any questions, feel free to contact me directly at 02 9003 4928.