The Role

As the APS 5 Base Support Officer you will work closely with both internal and external stakeholders to ensure essential services are delivered and that our Defence Bases and office environments are maintained to a high standard. You will design and recommend solutions, recommending appropriate management strategies to whole-of-base operational and service delivery issues.

The role will suit you if:

• You enjoy positive and challenging aspects of stakeholder engagement and have a high level of emotional intelligence.
• You have the ability to anticipate, plan and coordinate base services, facilities maintenance, asset improvement and integration of products and services.
• Enjoy making things happen and are not daunted by the unknown, enjoy a challenge and see these as learning opportunities.
• Ability to adapt to change in a positive and flexible manner.

Duties Include:

• Accountable to assist with the development and planning of assigned activities of estate management and maintenance programs.
• Develop plans and programs for all Work Health Safety, Security and Emergency Management.
• Provide advice and guidance on service delivery products to ensure our customers and stakeholders meet operational needs.
• Build and sustain effective relationships with team members and actively participate in team work and group activities.
• Liaise with stakeholders in relation to base management issues.
• Interpret and comply with policy, regulations, guidelines, instructions and procedures in relation to base management and estate planning and development.

About our Team

The APS 5 Base Support Officer regularly engages with stakeholders and customers, responding to escalated issues, communicating base-wide messages, assisting in the design and development of base plans, coordinating base activities and proactively seeking opportunities to improve customer experience.

You will have the ability to quickly develop a sound understanding of departmental business and deliverables, exercise initiative and judgement in the interpretation and application of policy to resolve service delivery issues. You will represent the department at various base meetings and forums with professionalism and confidence and recommend solutions and management strategies to whole-of-base operational issues.

You will be joining a high performing team where you will solve problems and provide service delivery with an engaging can-do approach, whilst demonstrating a solutions focus through excellence in customer service. You will work independently with reasonable autonomy and be accountable for achieving your deliverables.

Our Ideal Candidate

As the APS5 Base Support Officer, for us, it is all about the team and we want people who want to be a part of the culture we have created. Our ideal APS 5 Base Support Officer candidate will enjoy working in a dynamic workplace on a wide variety of tasks.

Our Ideal Candidate will have the following attributes:

• Genuine interest in providing the customer with a positive and professional streamlined experience.
• Excellent communication skills, both written and verbal.
• Willingness to learn and be challenged.
• Ability to adapt to change in a positive and flexible manner.
• Excellent time management skills, strong attention to detail and excel at building and maintaining stakeholder relationships, both with external clients and with internal colleagues.
• Well organised, have the ability to manage competing priorities, work independently, as well as collaborating effectively in a fast-paced environment.
• Pragmatic, decisive and maintain a strong moral and ethical stance; this includes possessing the confidence to offer contrary advice for consideration.
• Most importantly, we are seeking a person with a positive attitude, a team focus and someone who can navigate the occasional stresses of a busy role with good humour.

If you are looking for a position where you will be engaging with a variety of stakeholders, in an indoor and outdoor context, and you enjoy coming to work in a role where no two days are the same, then we recommend you engage with the Contact Officer and discuss further.

A Merit Pool of suitable candidates will also be created for future placement in similar positions/duties.

Application Closing Date: Thursday 31 July 2025

For further information please review the job information pack, reference SEG/05861/25 on https://defencecareers.nga.net.au/?jati=34E93218-215C-B93B-474B-E404C5EC5463