Operational Support Officer

For all people in Australia living with mental health and wellbeing challenges to live a life that is meaningful to them.

Position Details

• Full-Time, Permanent Position
• Classification: SCHADS Level 2 with a salary range of: $66,077 - $72,124; per annum + Superannuation
• Salary packaging arrangements providing tax benefits available for living and entertainment expenses increasing your take home income where part of your wage is paid tax free each pay, savings thousands in tax each year
• Location: Mascot, NSW

About your new role

The Operational Support Officer plays a key role in the smooth functioning of the Step A & Step B services at Mascot by providing high-quality, responsive administrative support to the multidisciplinary teams. Working closely with the Service Managers of each program the Operational Support Officer helps ensure that smooth day-to-day operations run efficiently and in alignment with person-centred, trauma-informed service principles.

This role is responsible for a wide range of administrative functions including scheduling, program vehicles, data entry, purchasing, coordination of onboarding processes, and support for reporting and quality systems. The Operational Support Officer will also contribute to creating a welcoming, organised, inclusive and safe environment for both staff and service users.

About Neami National

We're Neami. We're big believers in everyone having the opportunity to live a full life. We support people to achieve wellbeing and mental health outcomes that matter to them. We provide services across Australia for mental health and wellbeing, housing and homelessness, and suicide prevention.

For some people, this means having a stronger sense of self. For others, it may mean nurturing relationships or building the confidence to tackle tomorrow. We support people to improve their quality of life in a way that suits them.

We're proud to support 34,000+ people living with mental health challenges each year across Australia and offer services over 40 different Indigenous lands.

Values

Together with our vision and purpose, our values define who we are and guide the way we operate. They are fundamental to our identity, and we align all our actions with them.

• Connecting
• Collaborating
• Learning
• Belonging

What will Neami offer

• Generous leave entitlements including paid parental leave, an Accrued Day Off each month, Gratis Leave and Wellness leave
• Professional development through regular practice development sessions and coaching with your supervisor
• Ongoing extensive in-house Learning and Development programs to encourage learning and skill-building
• Employee Assistance Program (EAP) through TELUS - providing holistic health and wellness supports and resources to Neami staff and their immediate family
• Flexible work arrangements are available for maintaining your work-life balance
• 17.5% Annual Leave Loading

What you will bring to the role

• Sound knowledge of the Microsoft Office Suite (including Outlook, Word, Excel) and experience working in a computerised environment
• Proficiency in Microsoft Teams and digital collaboration tools
• Strong written and verbal communication skills, including the ability to engage with a range of stakeholders
• Excellent organisational and time management skills, with attention to detail, taking initiative to support workload, and the ability to manage competing priorities
• A flexible, team-oriented approach to supporting a multidisciplinary case management teams
• A commitment to culturally safe, inclusive, and appropriate service delivery for service users

What the role requires

• Nationally Coordinated Criminal History Check (police check) - disclosable outcomes considered
• Current Working with Children Check - required before commencement of work
• Current Australian drivers licence and access to a car
• Australian working rights

How to apply

The terms and conditions of the role are listed in the attached position description (please select paperclip icon).

To apply for this position, please:

• Click the 'Apply' button where you will needto create a username and password
• Upload your resume and cover letter

When applying for this position, you are asked to tell us about your previous work experience, your suitability for this role and your answers to any target questions (where asked). Please include in your application how you would prefer to be contacted (whether via email, text or phone call).

If you are excited about this role, but only meet some of the requirements, we encourage you to call or email us to talk about this opportunity. We're passionate about creating opportunities and supporting professional development.

If your application is shortlisted:

• We may invite you to have an informal phone conversation to discuss the role and get to know more about your experience and interest and answer your questions
• We may invite you to an interview (which may be in person or conducted online via Microsoft Teams) with up to three panel members from Neami

If you have any further questions regarding this role which are not addressed in the job advertisement or position description, or if you require any adjustments to participatein the recruitment process, please contact:

Hannah Yeo, Service Manager - [email protected]

Fatma Emir, Service Manager - [email protected]

If you have any technical issues when applying for this role, please email [email protected] for assistance.

Applications Close: 13th July 2025

Be Yourself -Neami values and celebrates diversity including multidisciplinary teams and the unique backgrounds, experiences and contributions that each person brings to our community. First Nations people, those identifying as LGBTQIA+, people with disabilities and culturally and linguistically diverse people are encouraged to apply. Our aim is to create a workforce that is accessible, inclusive and reflects the community in which we live.

Neami is committed to the safety and wellbeing of children and young people. We commit to providing accessible and safe physical and online environments for all children and young people. Click Here for full statement.