Are you an experienced payroll professional who enjoys solving complex problems and supporting business success? Payroll Metrics is looking for a dedicated Customer Support Consultant to join our growing team. We’re a leading Australian SaaS company delivering modern payroll and workforce management solutions to over 400 organisations nationwide.

About Us

Founded in 2013, Payroll Metrics delivers cloud-based payroll and workforce management software built on Microsoft Azure. Our platform integrates seamlessly with HR, finance, LMS, banking, and gateway systems to streamline payroll for Australian businesses. We're ISO 27001 and ISO 9001 certified, demonstrating our ongoing commitment to data security and service excellence. Our workplace culture values respect, collaboration, and continuous improvement. We believe in a solutions-focused, no-blame approach that fosters innovation and accountability.

About the Role

As a Customer Support Consultant, you’ll play a critical role in helping our customers get the most from our platform. You will work closely with the Customer Support Manager and wider technical teams to provide high-quality support via our service desk, contributing to customer satisfaction and retention.

Key Responsibilities:

Troubleshoot and resolve a range of payroll-related support queries

Ability to pivot between tickets/support requests throughout the day

Deliver support via phone and Microsoft Teams with professionalism and clarity

Configure and optimise payroll system settings based on customer requirements

Liaise with the Technical Services team on complex technical issues

Provide valuable feedback to help improve the product and customer experience

Build strong, long-term relationships with customers by providing consistent, high-quality service

What You’ll Bring

Essential:

Solid understanding of Australian payroll legislation and processing

Experience providing client support in payroll, HR tech, or finance environments

Clear and professional communication skills – both written and verbal

Confidence in learning and using new payroll software platforms

Strong organisational skills, with the ability to manage competing priorities

Desirable:

Exposure to New Zealand payroll (we’re expanding in that market!)

Experience with SaaS or cloud-based business tools

Background in payroll software implementation, training, or support

What We Offer:

Competitive salary: $65,000–$75,000 (based on experience)

Flexible working: Work from anywhere in Australia

In-depth training on our platform and systems

Supportive and collaborative team environment

Opportunities for career growth as we expand into new markets

Stability and security in an established, growing company

If you're passionate about payroll, enjoy helping others, and want to be part of a company that values integrity and continuous improvement, we’d love to hear from you.

Note: Previous applicants need not reapply.

Payroll Metrics is an equal opportunity employer committed to diversity and inclusion.