Customer Support Consultant
General Insurance Broking Software

Join one of Australia’s most established software providers in the general insurance broking space. With over 30 years of industry success, Ebix Australia is growing—and we’re seeking a Customer Support Consultant to help support our trusted platforms: WinBEAT, WinBEAT NEXT, and our suite of Practice Management tools.

This is an exciting opportunity for someone who enjoys client support, has a strong understanding of finance or insurance operations, and is ready to grow within a stable, well-regarded company.

About the Role

As part of our support team, you’ll provide front-line assistance to general insurance brokers using our software. You'll handle technical, financial, and insurance-related queries, assist with onboarding, and support our migration to the next-generation cloud platform, WinBEAT NEXT.

You'll work with a collaborative team and have the flexibility to work from home, with occasional visits to our brand-new Mont Albert office.

Key Responsibilities

Respond to customer queries on WinBEAT, WinBEAT NEXT, Sunrise Exchange, and associated tools

Assist brokers with invoicing, payments, trust account reconciliations, and premium financing

Log support issues and manage cases using JIRA

Support software rollout and client migration to WinBEAT NEXT

Participate in software testing and provide structured feedback

Help train clients and junior team members on platform usage

Document FAQs, guides, and internal knowledge base content

What You’ll Bring

Experience in a customer support or helpdesk role (insurance or financial services ideal)

Strong understanding of general insurance or broking operations

Solid finance and accounting knowledge (qualifications in accounting desirable)

Excellent communication, troubleshooting, and time management skills

Ability to multitask and work independently in a fast-paced environment

Exposure to software development or Agile testing processes is a strong bonus

What’s in it for You?

Competitive salary package: $70K–$85K + Super

Hybrid flexibility with a brand-new office in Mont Albert

Long-term stability with a business that has over 30 years of success

Supportive, close-knit team culture

Opportunities to develop in areas like product training, implementation, and testing

Ready to Apply?

If you’re customer-focused, tech-savvy, and looking to build a long-term career in the insurance broker tech space, we’d love to hear from you. Submit your CV and a short cover letter outlining your experience and interest in the role.