About the role

Maxiply is seeking an enthusiastic and customer-focused individual to join our team as a Customer Service & Sales Support consultant. In this full-time role, you will be based in our Lilydale office and play a crucial part in providing exceptional customer service and sales support to our clients.

What you'll be doing

Handling inbound customer inquiries and requests via phone and email ensuring a positive customer experience

Assisting with the processing of customer orders and payments

Providing administrative support to the sales team, including preparing sales quotes and proposals

Maintaining customer records and updating the customer relationship management (CRM) system

Collaborating with other departments to resolve customer issues and queries efficiently

Contributing to the continuous improvement of customer service processes and procedures

What we're looking for

At least 2 years of experience in a customer service or sales support role, ideally within the construction, manufacturing, building materials, or architectural products industry. Experience working with builders, architects, designers, or subcontractors will be highly regarded, but not essential.

Excellent communication and interpersonal skills, with the ability to build strong relationships with customers

Strong problem-solving and critical thinking skills to handle customer inquiries and issues effectively

Proficient in using customer relationship management (CRM) systems and Microsoft Office suite

A keen eye for detail and the ability to multitask in a fast-paced environment

A passion for delivering outstanding customer service and a commitment to continuous improvement

What we offer

At Maxiply, we’re a close-knit team that values support, collaboration and a good laugh. You’ll enjoy a relaxed office vibe, real responsibility, and the chance to play a key role in helping our sales team deliver great outcomes for our customers.

About us

Maxiply is a proud family-owned business, founded over 30 years ago and now in the hands of the third generation. While we’re grounded in our strong history, we continue to evolve—driven to solve problems creatively and bring new and better timber products to market.

Fundamental to our success is our commitment to exceptional customer service and to building a team of people who take pride in their work and the relationships they build.

Apply now to become our next Customer Service & Sales Support Consultant!