CUSTOMER SUPPORT CONSULTANT

ClubWise supports over 500 gyms across Australia with our cloud-based gym management software. We are currently looking for a Customer Support Consultant to join the team. This is a work from home role so you can be anywhere in Australia. If you have the technical ability to master a feature-rich software product, possess the skills required to provide exemplary customer service, and can manage demanding customer expectations, then we want you!

Who are we?

ClubWise is a market leader in club management software. Our complete club operating system manages the full member lifecycle, including prospect marketing, point of sale, member management, staff management, bookings, access control, and billing. We partner with 1,500 clubs globally helping them grow membership, improve member retention, and achieve best practice in their operations.

About the role:

You will be providing professional & friendly phone and email technical support, helping customers with best practice that adheres to our Service Level Agreement (SLA).

You will take responsibility for more complex queries, using your product knowledge and problem-solving skills to investigate and resolve issues.

Where you need to escalate an issue, you will work together with the QA/Development Team for a resolution.

You will conduct regular monitoring and performance checks to support a seamless experience for our customers.

You will assist in carrying out post-release testing to ensure the software released meets requirements.

You will assist in the configuration of new product features and projects.

To be successful in this role, you will need:

Previous customer service and/or technical support experience is essential. Previous operational experience with gym management software is a bonus.

Excellent communication skills both verbally and written.

To have a desire help and be someone who gets a sense of satisfaction from a job well done.

Excellent organisational skills, attention to detail, and initiative.

To be a fast learner who is or can quickly become a ClubWise product expert.

To be able to accurately diagnose and provide quality analysis of an issue and see it out to final resolution meeting to our SLA.

The ability to work under pressure whilst remaining professional.

The ability to work in a shift rotation 9am to 5pm and 10am to 6pm, Mon to Fri.

To be an Australian Permanent Resident or Citizen.

If you have what we’re looking for and can demonstrate experience in the above, then please apply to us below with cover letter and resume. We look forward to receiving your application.

We look forward to receiving your application.