Solar Battery Group is a market leader in the fast-growing renewable energy sector, specialising in providing energy-efficient solutions to residential customers around Australia. We are on the front foot of introducing groundbreaking solar products and services to the Australian market.

At Solar Battery Group, we pride ourselves on career progression and a great culture. We encourage internal movement and will support you in your career aspirations, with many of our workforce testament to this. Enjoy industry leading training, company-wide events and a like-minded work force.

The Role:

We are seeking a Customer Support Consultant to join our team in a full-time role. Reporting to the Product Support Team Lead, this role will involve daily management of enquiries from our clients as we continue to grow and launch new products into the market in 2025.

While all experiences count, successful applicants will be motivated to learn, grow and have a strong drive to problem-solve.

On Offer:

• Competitive base salary
• Ongoing, secure, full-time employment
• Convenient location, only a 5-minute walk from Box Hill station
• A truly great workplace culture, with quarterly drinks and social functions, birthday celebrations and more
• If you are a candidate who shows initiative and wants to progress in your career, we will help you get there

Key Duties and Responsibilities:

• Hardware and software troubleshooting, maintenance and configuration
• Organise your day, including tracking and responding customers to provide solutions
• Regular meetings and reporting to your manager to ensure service standards and expectations are met
• Identifying and monitoring emerging issues while executing proactive measures for resolution
• Maintaining up-to-date knowledge of the industry and products
• Contribute to an emerging and exciting industry

Skills and Experience:

• Previous experience in a similar customer-focused role
• High aptitude for critical thinking and a real interest in problem solving
• Technically savvy would be an advantage
• Excellent written and verbal communication skills, with the ability to adapt to varying communication styles
• Excellent attention to detail
• Establishing a positive “can do” attitude and an eagerness to learn new skills

The Application Process:

If Solar Battery Group sounds like the perfect fit and you are looking for an opportunity to be part of a supportive environment, select the 'apply now' link to submit your application.

Solar Battery Group is an ISO accredited company with Quality Management System 9001 since 2019. We pride ourselves on the quality we deliver to all our customers from first point of contact right the way through the life of the system you purchase with us.

We believe in quality processes and have a team who all contribute to ensuring that the systems our customer invest in are quality with the matching service right the way throughout the experience.