Who are we? What do we do?

Manning Audiology is a privately owned independent Audiology Service Business service in the local community of Mid-North-Coast. Our mission is to be the preferred hearing health care provider and improve people's lifestyles with better hearing. Over the past 7 years since the business started, we have transformed thousands of lives with our excellent service delivery model & state-of-art technologies.

About the Role

This is a fantastic opportunity for a Customer Service Super Star to join our fast-growing organization. We are looking for a passionate, outgoing, driven individual to join our team as a Customer Service Representative(CSR). In this role, you will have to ability to build a strong rapport with clients and the local community.

Duties include but are not limited to:

Provide customer support both in the clinic and over the phone

Diary management for Audiologists, schedule, confirm appointments

Local area marketing & sales

Writing reports on activities and problem solving

Minor account management handling day to day transaction with various government departments

Support Audiologists with administration tasks such as order releasing, filing, undertaking follow-ups, mail management, taking payment

In clinic hearing device minor servicing & cleaning (Training provided)

Are you the one?

Proven Ability to reach KPI's

Proven ability to work as both part of a team and individually

A warm friendly manner with the best customer service skills

Ability to connect with all ages

Energetic ‘can do’ attitude

Intermediate computer skills (word, excel, browsers, Mac)

Excellent organization and time management skills

Flexible, pro-active, and maintain a good work ethic

Excellent written and verbal communication skills

Excellent attention to detail, highly organized and ability to manage multiple tasks

Reliable and punctual

What's in offer for you?

Competitive salary package

Travel reimbursement when applicable

Career growth opportunity within the organization

Better work-life balance

Previous experience in customer service, retail, sales, and/or marketing preferred but not essential.

We are looking to fill this position immediately so, please submit your application, including a cover letter and a current CV. Due to overwhelming responses, only those shortlisted will be contacted.

Juniors encouraged to apply. Must have a valid driver's license and own vehicle.