Thomson Environmental Systems seeks an experienced and motivated Customer Service Support Administrator to join our high-performance staff full-time, reporting to the Customer Experience Manager, with the primary purpose of supporting the Field and Service department ensuring smooth operations and customer satisfaction.

Key duties & responsibilities:

F&S Scheduling & Customer Satisfaction

Scheduling and Dispatching: Administer service orders for field technicians, ensuring timely and efficient allocation of resources.

Client Communication: Acting as the primary point of contact for clients, handling inquiries, resolving issues, and providing updates on service requests.

Monitoring and Reporting: Tracking the progress of field operations, maintaining accurate records of service activities, and keeping all stakeholders informed.

Logistics Administration: Managing logistics such as transportation and on-site coordination to optimize service delivery.

Secondary accountabilities would include:

Cost Estimation: Collaborating with the sales and technical teams to develop accurate cost estimates for new projects.

Proposal Preparation: Assisting in the preparation of detailed proposals and quotes for potential clients.

Experience & qualifications:

Minimum 2 years in a previous customer service/high level administration position

Experience with service dispatching or field operations is highly beneficial

Experience in the industrial field, particularly relating to either mining, resource, utilities, manufacturing or construction, is highly regarded

Demonstrated customer service experience

Strong skills in Field & Service ERP/CRM software – Odoo experience desirable but not essential

Strong skills in all Microsoft Office applications

Demonstrated ability to communicate confidently at all levels

Ability to manage multiple tasks simultaneously and prioritise workload

Ability to work independently and as a team

Key attributes:

Hands on experience with Field & Service ERP/CRM software and MS Office (MS Excel in particular)

Excellent organizational and multitasking skills

A team player with a high level of dedication

Strong interpersonal and communication skills

Ability to multitask and work efficiently under pressure

Ability to effectively build and maintain relationships with stakeholders at all levels

High level of emotional intelligence with active listening skills

What we offer:

Attractive salary package plus super and bonus

Ongoing career and development opportunities

Professional and technical development opportunities

Work for a reputable industry leader in the environmental services industry

About us:

In business for 28 years, Thomson Environmental Systems is a leader in environmental monitoring and scientific instrumentation throughout Australia & New Zealand. We work with our customers to provide state of the art and complete monitoring solutions. We value diversity and strive to build teams that reflect the communities we support. We value safety, performance, and operational outcomes.

Join our team of professionals today! Click the Apply button and send us a copy of your current CV highlighting your expertise and including recent references. We look forward to welcoming you aboard!