Hospital Discharge Liaison Manager (NDIS)

Townsville LGA, QLD – Work from Home + Travel | FTE Contract | Pathway to Permanent

About the Role

Irena Care is a fast-growing, community-based NDIS provider expanding across Townsville and North Queensland. To support smoother transitions for people with disability, we’re hiring a Hospital Discharge Liaison Manager (HDLM) to work directly with local hospitals, aged care centres, and sub-acute services.

This is not a Queensland Health position. You’ll be employed by Irena Care and act as the key link between discharge planners, families, and our NDIS teams—ensuring medically fit individuals receive timely and well-supported access to community services.

Your Territory

Townsville University Hospital (TTH campus, Douglas)

Charters Towers

Burdekin Shire

Hinchinbrook Shire

Palm Island

Aged care centres, sub-acute, and rehab services across the region

Your Purpose

As the Hospital Discharge Liaison Manager, you’ll:

Identify patients and residents who may be eligible for NDIS

Engage families, hospital teams, and service coordinators

Facilitate urgent referrals and smooth care transitions

Represent Irena Care as the regional bridge between hospital and home

Your Day-to-Day

Attend MDTs and ward rounds at hospitals or aged care centres

Lead family and case conferences to secure consent and coordinate next steps

Prepare SIL, community nursing quotes, AT letters, and Plan Review submissions

Liaise with OTs, LACs, PHNs, social workers, and hospital discharge planners

Ensure seamless referrals to Irena Care’s Support Coordination & Community Nursing teams

Follow up 48h and 7 days post-discharge to ensure service activation

Who We’re Looking For

This role is ideal for professionals with a background in:

Nursing, Allied Health, Social Work, or Mental Health

Aged Care, Rehab, Case Management, or Discharge Planning

You’ll need:

Minimum 3 years’ experience in health, disability, or case coordination

Familiarity with hospital or aged care systems and discharge processes

Understanding of NDIS support categories (Core, Capacity, SIL, SDA, AT)

Excellent communication and stakeholder engagement skills

Current QLD Driver’s Licence + reliable vehicle (fuel card provided)

NDIS Worker Screening + Blue Card (or willingness to obtain)

Contract & Benefits

FTE contractor agreement (3-month initial term)

Opportunity to convert to permanent employment with bonuses

Work independently: from home and on the road visiting stakeholders

Tools provided: Mobile phone + fuel card (BYO laptop)

Flexible schedule with 1 admin day/week (WFH)

Access to partner hospital or aged care offices (by agreement)

How We Support You

Dedicated Intake & Referral Team to feed you warm leads

On-call Community Nursing Team for clinical service referrals

CRM system and pre-built quote, review, and onboarding templates

Sponsored access to Ready-Set-Connect expos and regional events

Structured onboarding and support—set up to succeed from Day 1

How to Apply

If you’re ready to lead smoother, faster discharges that empower participants—apply now.

Email your application to [email protected], including:

CV (max 3 pages)

One-page statement covering:

Your experience with discharges or transitions

Two clinical referees (one must be a NUM, Discharge Planner, or Team Lead)

Your earliest available start date

Applications close: Friday, 1 August 2025
Shortlisted applicants will attend a 30-minute Teams interview. Offers made within 7 days.

We Value Diversity

We strongly encourage applications from First Nations people, individuals with lived experience of disability, and professionals with strong community ties across North Queensland.