🌟 Join Our Team at MADEC- a great leadership opportunity exists for NDIS Service Manager ! 🌟

Lead with Purpose. Drive Excellence. Empower Lives.

Are you a strategic and compassionate leader ready to make a lasting impact in the disability services sector? MADEC is seeking a dynamic NDIS Service Manager to lead and oversee the delivery of high-quality, person-centred disability support services across our organisation.

About the MADEC:

MADEC is a not for profit, community organisation. Recognised as a Public Benevolent Institution since 2014, we have been providing disability and youth supports in the Mackay region since 1973. We are a registered National Disability Insurance Scheme (NDIS) Provider in Mackay and a trusted provider of independence to those in need.

About the Role:

As the NDIS Service Manager, you will provide both strategic and operational leadership to our Service Coordinators and frontline teams. Your mission: to ensure service continuity, consistency, and excellence in client outcomes across a range of supports, including:

• Supported Independent Living (SIL)
• Community Access
• Short-Term Accommodation
• Personal Care and other NDIS supports

the NDIS Service Manager will foster a culture of collaboration, accountability, and psychological safety, working closely with the internal and external stakeholders to ensure compliance, innovation, and workforce wellbeing.

Key Responsibilities:

• Service Delivery & Compliance: Ensure all services meet legislative, regulatory, and quality standards. Lead audits, reporting, and continuous improvement initiatives.

• Risk Management & Planning: Apply proactive risk management strategies and lead service intake and referral assessments.

• Leadership & Workforce Development: Mentor and support Service Coordinators and Team Leaders. Oversee rostering and workforce planning to ensure sustainable, high-quality care.

• Practice Leadership: Champion the Person-Centred Active Support (PCAS) model and engage directly with clients and stakeholders to evaluate and enhance service delivery.

What You’ll Bring:

• Proven leadership experience in disability or community services
• Strong knowledge of NDIS frameworks, compliance, and quality standards
• Exceptional communication, coaching, and team-building skills
• A passion for person-centred care and continuous improvement
• Relevant qualifications in Disability, Community Services, or Management🌟

What We Offer:

MADEC is committed to supporting our staff with a range of benefits, including:

• Attractive remuneration and salary package and benefits. 🌟

• Rewarding career, Training & Development: Grow with us through robust training programs. 📚

• Work/Life Balance: Enjoy flexible working arrangements.

• Inclusive Culture: Join a team that values diversity, inclusion and excellence. 🌍

• Wellbeing Support: Access to expert advice and support through our Sonder Employee Wellbeing Program.

• Rewards & Benefits: Enjoy incentives, salary packaging, and growth opportunities. 🚀

• Vehicle Benefits: Access to our company fleet. 🚗

Employee Value Proposition:

Our organisation has strong values and purpose, empathetic leadership, and a place where all people feel they belong. MADEC has a diverse and inclusive culture offering challenging work with a shared purpose for our people. We look for passionate, imaginative, and kind individuals who value flexibility and a great working environment. Live well, work well, share well at MADEC. 🌟

About You:

To be successful in this role, you will need:

• Qualifications: Min. Diploma Qualification in Community Services (or equivalent) and Management & Leadership. 🎓

• Licenses: A valid Queensland Driver’s License. 🚗

• Screening: Current Working with Children Check, NDIS Worker Screening, and/or ability to attain LCS2. ✅

• Experience: Min 3 years experience in NDIS Leadership & Management and or in equivalent role.

• Passion: A genuine commitment to supporting people with a disability and leading a positive team culture. ❤️

• Values: A strong alignment with our core values of Person-Centred; Trust; Empowerment; Community; and Excellence. 🌍

Why MADEC?

Our team members say it best:

"Working at MADEC is incredibly rewarding. The support, training, and sense of community make it a fantastic place to grow both personally and professionally."

Ready to make a difference? Apply now and be part of something truly special at MADEC! 🌟

How to Apply:

If you are ready to make a meaningful impact and join a team that values your contributions, we encourage you to apply via SEEK. Please include your resume and a cover letter outlining your motivation for the role and how you meet the essential criteria.

For more information or to request a copy of the Position Description, please contact Karen Low, People & Culture Manager, at [email protected].