We have an exciting opportunity for you to join our team at the forefront of the medical aesthetics industry. We are seeking a motivated receptionist part-time to join our amazing team of clinicians, nurses and front of house.

About us:

Lasers in Medicine is the longest standing aesthetic laser clinic in South Australia. Founded over 30 years ago, we are the leaders in our industry, offering the latest techniques in the treatment of cosmetic skin concerns and non-surgical varicose veins management in Adelaide and provide expert medical advice in non-surgical cosmetic procedures. Led by Dr Darren Ng, we foster a strong workplace culture encompassing our mission and values, whilst prioritising individual and team development.

The role:

We are searching for a passionate member to join our admin team. You would be joining a collaborative team who are dedicated to their client’s skin journey and instilling confidence from within.

This role requires experience from a medical or similar client service role, demonstrating hands-on skills in a healthcare environment and a strong ability to build relationships and provide excellent customer service. Basic knowledge of Medicare services and claiming processes is and an understanding of medical software is a bonus, but not mandatory.

The duties and responsibilities include (but are not limited to):

Respond to telephone and email enquiries in a professional and timely manner

Greet and liaise with clients, ensuring a personalised service is delivered in each interaction

Manage feedback that is escalated from the team or clients to ensure quick resolution that exceeds client expectations

Be aware of service times (waiting and treatment times) to ensure that the experience for each client is not compromised

Ensure all clinic waiting areas, POS materials, merchandising, and displays are clean and presentable

Maintain all relevant systems and all client information up to date

Maintain patient records and files ensuring they are up-to-date and organised

Schedule client appointments and follow-up in an efficient manner

Organise and consolidate billing and receipts

Perform opening and closing procedures as required

Complete daily and weekly banking and reconciling of accounts

Provide reporting related to clinic operations as required

Our Ideal Candidate will:

Be Self-Aware

Possess Excellent Customer Service Skills

Be self-driven & have a high level of personal accountability

Demonstrate willingness to improve, open to personal / professional development.

Be an engaging and effective communicator

Have awareness of commercial tone & themes

Be an excellent team player

Your “First Impression” will demonstrate you:

Are passionate about the aesthetic industry

Have a professional, warm and calm style

Like to excel in everything you do!

Apply Today – Please apply through Seek and also email your Cover Letter and Resume to:

[email protected]