If you want to make a difference by having a positive impact on peoples’ lives, then a career with Independence Australia Group may be for you.

About us
Independence Australia Group is a social enterprise that provides choice for people with a disability or other personal need, enabling them to regain and retain their independence within an inclusive community.
As a social enterprise, we redistribute the surplus funds generated through the sale of over 12,000 healthcare products, mobility aids, and equipment into programs that support people living with a disability. We are one of Victoria's largest NDIS providers of specialist disability in-home and community supports, offering a unique combination of core supports and consumables to NDIS participants. To read more about us, visit independenceaustralia.com.au.

About the role
Independence Australia is seeking a dedicated and confident Accounts Officer to join our Finance team and support the financial needs of our customer accounts. You will play a key role in debt management, invoicing, and financial support for a diverse and valued client base.

• Manage day-to-day debt collection activities, including resolving invoice issues and handling complex funding enquiries
• Reconcile accounts, process receipting, and assist with general bookkeeping tasks
• Communicate effectively with customers and funders to resolve financial matters and ensure accurate invoicing
• Contribute to a collaborative team environment within the Finance Department, supporting continuous improvement

About you

• Background in finance, accounts, or administration; formal qualification in accounting or bookkeeping preferred
• Experience in collections or accounts receivable/payable with the ability to chase outstanding debts professionally
• Strong Excel skills and confidence in investigating and resolving account discrepancies
• A confident communicator with a team-oriented approach and willingness to learn
• Empathy and professionalism when dealing with vulnerable clients and sensitive financial matters

Why work with us
As a valued member of our team, you have access to a range of benefits and perks to ensure you thrive at Independence Australia Group, including:

• Advance your career with opportunities for training and professional development including paid training time for all on-the-job learning and paid study leave for approved courses.
• Work close to home.
• Access salary packaging benefits to increase your take home pay by reducing your taxable income.
• A supportive and inclusive team environment, and modern offices.

Work with Purpose
Are you looking for a rewarding career that makes a positive impact on people’s lives? Join the Independence Australia Group team to help thousands of Australians living with disability and personal need lead fulfilling and independent lives.
Be part of a team that values equity, empathy, respect, and quality underpinned by our four guiding principles:

• Customer Centric: Ensuring that customers have choice and control is paramount in our decision making.
• Valued People: Encouraging and rewarding innovation and excellence, recognition, and feedback.
• One Organisation: Sharing a common purpose supported by positive contributions, clear responsibilities, and accountability.
• Strive for Excellence: We value and reward innovative thinking, proactivity, resourcefulness, and responsiveness.

For a rewarding career where you can make a real difference and positive impact on peoples’ lives, APPLY NOW.

Commitment to Diversity
Independence Australia Group is an equal opportunity employer and believe our people should reflect the diverse communities we operate in. We encourage applications from people with a disability, CALD, LGBTQIA+ and Aboriginal and Torres Strait Islander peoples to apply.