About Us

Xestro is an Australian software company that helps specialist doctors manage their patients and run their medical practices. Our cloud-based platform supports every aspect of their day-to-day operations. We are based in Maroochydore, Queensland, we serve healthcare providers across the country with reliable technology and exceptional client support.

The Role

As a Customer Support Officer, you’ll support clients via phone, email, and remote support. You’ll guide new users through onboarding, respond to queries, and help troubleshoot workflows. Working within a supportive team, you’ll deliver practical and meaningful support to specialist medical practices.

Responsibilities

Learn the software inside and out to deliver accurate, confident assistance

Provide prompt support to clients using our software

Conduct phone, email, and remote support video sessions

Guide new clients through using the software

Maintain a high standard of professionalism in all client interactions

Create and improve internal support procedures to enhance team efficiency and consistency

What We Offer

Full-time, on-site position based in Maroochydore

Predictable hours

A collaborative and supportive team culture

Structured onboarding and training

Modern tools and systems – no clunky software tools

Stay in healthcare without the stress of patient care

About You

You may have experience in medical reception, dental assisting, practice management, or healthcare administration but what’s essential is your background in customer support and a professional approach. You're proactive, solution-focused, and an excellent communicator who enjoys helping others succeed.

If you're applying from another industry, include a cover letter explaining your interest in transitioning into this role.