Position: Customer Service Officer (Call Centre)

Location: Logan

Employment Type: Mon – Fri, 38 hrs a week until Sep 2025 with possibility of extension

Payrate: $39/hr + super

Maxima is currently seeking various highly motivated individuals as Customer Service Office(Call centre) for one of our government clients.

About the Role

As a Customer Service Representative, you will deliver high-value front-end customer service through our contact centres, service counters, corporate reception, and digital channels. You’ll be the first point of contact, resolving inquiries efficiently and professionally — making a real difference in how our community experiences local government.

Key Responsibilities

• Provide courteous and efficient service in person, over the phone, and via electronic media
• Process payments and respond to customer requests accurately and in a timely manner
• Support the operations of multiple Council departments
• Identify and suggest improvements to processes, services, and information systems
• Participate in training and contribute to a positive and high-performing team environment

What We’re Looking For:

• Strong interpersonal and communication skills — with the ability to handle enquiries calmly and professionally
• Customer-focused mindset and a natural problem solver
• Proven experience in a busy contact centre or front-line customer service environment
• Tech-savvy with sound skills in databases, Microsoft Office, and web-based platforms
• A team player who thrives in a fast-paced environment and enjoys continuous improvement

Desirable Qualifications

• Certificate III or IV in Customer Contact or a related qualification

Benefits of joining Maxima’s temporary recruitment services:

• Access to subsidized health checks and flu shots.
• Employment Assistance Program for personal and professional support.
• Ongoing monitoring and support to ensure job satisfaction and performance excellence.

If you possess the skills, experience, we encourage you to apply for this exciting opportunity or email your resume at [email protected]

Maxima is committed to building inclusive and diverse workforces that value all backgrounds and experiences. We welcome applications from First Nations Peoples, people from culturally and linguistically diverse backgrounds, people of all gender identities, and people living with disability.

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