A03 Customer Service Officer - Toowoomba

Salary: $49.40 per hour + super

Location: Toowoomba

Duration: 6 months with a view to extend

Role Overview

As the first point of contact for a Government Agency in Toowoomba, you will assist customers with logging disputes, applications, and notifications of unlicensed works. Additionally, you will provide administrative support to regional staff.

Key Responsibilities

• Customer Service: Provide information, advice, and service on building-related matters, including legislation, services, policies, procedures, and products.
• Service Delivery: Assist with builder and contractor licensing and renewal applications, the Home Warranty Scheme, contractor compliance, and building dispute management.
• General Enquiries: Address general customer inquiries.
• Knowledge Maintenance: Stay updated on information and services, participate in ongoing reviews, quality assurance, and regular training.
• Community Engagement: Promote and participate in marketing, educational events, community awareness sessions, and other activities.
• Administrative Duties: Perform a range of offline administrative tasks, including front counter service, face-to-face customer service, and support within Regional Services.
• Customer Interaction: Provide exceptional service to all staff and external customers, demonstrating resilience when dealing with challenging situations.

Ideal Candidate Background

• Experience: Strong administrative background, ideally in claims, disputes, or licensing.
• Skills: Resilience in handling difficult situations and an understanding of working in a legislative environment.

Please apply and questions please ring Jacqui/07 32392500

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