About the Role
We have an exciting opportunity for an experienced administration officer to support our workers’ compensation team. Based in Kelvin Grove (with a hybrid work option), this role performs a critical function supporting our team to achieve success in the management of claims injury/rehabilitation case management. The role may also present opportunities for further exposure to injury management support and/or claims management for less complex cases across multiple jurisdictions.

Key activities:

• Provide accurate, timely and efficient support to the Senior Claims Advisers with the management of workers’ compensation claims.
• May be required to manage an end-to-end claims portfolio from time to time, under the governance of specific guidelines and procedures.
• Interpret relevant legislation and provide advice to claimants and other stakeholders regarding entitlement of workers’ compensation.
• Assist Self Insurance with administrative duties required for successful claims management and rehabilitation programs.
• Ensure the claims management data system is maintained in a timely and correct manner and assist in the reporting and analysis of data.
• Develop and maintain effective relationships with internal and external stakeholders to ensure effective and efficient claims management and rehabilitation case management.
• Provide document management support services including filing, shredding, document compilation and mail outs.
• Undertake other duties and tasks as required.

Qualifications and Experience:

• Effective time management and coordination skills.
• Effective communicator, with demonstrated interpersonal skills and excellent written and verbal communication.
• Ability to build constructive and effective relationships to negotiate with and influence internal and external stakeholders.
• Strong organisational and planning abilities with attention to detail.
• Positive team player with a proactive attitude.
• Experience in a self-insurance scheme would be highly regarded
• Proven ability in Microsoft Office (Excel, Word, Visio, PowerPoint).

In addition, we offer:

• Competitive base salary + $15,900 Salary packaging + $2,650 meal and entertainment allowance
• Health Insurance discounts with Medibank
• Discount on selected car dealerships
• Fitness Passport Program
• Generous Employee referral program
• Free Flu Vaccinations
• Employee Assistance Program
• Travel and Flight benefits

Why work for Bolton Clarke?
Bolton Clarke is Australia’s largest independent, not-for-profit aged care provider shaping the future of positive ageing. With RSL Queensland and the Royal District Nursing Service at the heart of our DNA, we have been caring for Australians since 1885. Today, our exceptional teams support more than 130,000 people to live independently at home and across our 43 retirement living communities and 88 residential aged care homes. Everything we do is dedicated to enabling, celebrating and supporting older Australians to live and age positively.

How to Apply
To join our diverse, purpose driven organisation that offers rewarding professional development opportunities, please apply below with a resume and cover letter.

Applicants must obtain Federal Police Clearance or willingness to obtain, along with this season's flu vaccination and provide Covid-19 vaccination evidence.